Customer Communications Centre Apprentice

BPHA LIMITED

Bedfordshire (MK41 7BJ)

Closes in 20 days (Tuesday 2 June 2026)

Posted on 13 May 2026

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Summary

Step into your career with BPHA in Bedford, where you’ll learn on-the-job, build real skills and thrive in a busy team.

Wage

£25,000 a year

Minimum wage rates (opens in new tab)

Annual Salary

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, between 8am - 5pm (shift patterns within these hours).

37 hours a week

Start date

Sunday 13 September 2026

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll be doing:

You’ll be at the heart of our customer service team, learning how to:

  • Talk confidently to customers via phone, email, WhatsApp and social media
  • Support customers with general enquiries, repairs and account queries
  • Deliver a positive, professional and empathetic customer experience
  • Work closely with other teams to resolve customer issues
  • Build your confidence, communication skills and customer service experience

You won’t be expected to know everything on day one - full training and support will be provided.

What we’re looking for:

You don’t need lots of experience - we’re looking for the right attitude:

  • Friendly, polite and confident communicator
  • Willing to learn and ask questions
  • Enjoys helping people
  • Comfortable using computers and basic Microsoft Office
  • Able to balance work and college commitments

Where you'll work

Bedford Heights,
Manton Lane
Bedford
Bedfordshire
MK41 7BJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Apprenticeship Level 2.

What you’ll gain:

  • A recognised apprenticeship qualification
  • Real workplace experience in a professional contact centre
  • Ongoing training, coaching and development
  • One paid day a week at Milton Keynes College
  • The skills and confidence to kick start your career

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4)
  • Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Friendly phone manner
  • Clear verbal communication
  • Clear written communication
  • Positive learning attitude
  • Customer service mindset
  • Focus on quality service

Other requirements

Predicted grades will be accepted. However, any offers made will be conditional, pending actual grades. Applicants must have the right to work in the UK and have been a UK resident for the last 3 years to be eligible for this apprenticeship.

About this employer

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.

https://www.bpha.org.uk/ (opens in new tab)

After this apprenticeship

Progression opportunities will be reviewed subject to successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC2000031634.

Apply now

Closes in 20 days (Tuesday 2 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.