IT Support Engineer Apprentice

VAILLANT GROUP UK LIMITED

Derbyshire (DE56 1JT)

Closes in 19 days (Friday 5 June 2026 at 11:59pm)

Posted on 14 May 2026

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Summary

Kickstart your IT career with a hands-on apprenticeship at Vaillant Group, a global company focused on innovation and sustainability. You’ll gain real-world experience supporting users, setting up devices, troubleshooting issues, and working with technologies like iOS and Microsoft 365.

Wage

£22,703.20 a year

Minimum wage rates (opens in new tab)

£22,703.20 - £24,261.64 (£11.80 p/h - £12.61 p/h)

Training course
Information communications technician (level 3)
Hours
Monday - Thursday 8.30am till 5pm, Friday - 8.30am till 3.30pm

37 hours a week

Start date

Sunday 7 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide first-line IT support to users
    Technologies: Windows, macOS, Microsoft 365
  • Support and manage mobile devices, ensuring compliance with company policies
  • Technologies: iOS devices, Mobile Device Management (MDM) systems  
  • Set up, deploy, and replace PC hardware for new and existing employees
  • Technologies: Desktop PCs, laptops, hardware components, imaging tools
  • Diagnose and troubleshoot hardware and software issues, escalating where necessary
  • Technologies: Windows/macOS OS tools, Microsoft 365, basic networking tools
  • Coordinate and assist with hardware rollout and configuration projects
  • Technologies: Device configuration tools, deployment systems
  • Maintain IT standards and follow corporate governance processes
  • Technologies: ITIL practices, internal IT systems and documentation tools
  • Collaborate with teams across the business to resolve technical issues and improve user experience
  • Technologies: Ticketing systems, communication tools (e.g. email, collaboration platforms)

Where you'll work

Nottingham Road Belper
Derbyshire
DE56 1JT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ALTHAUS DIGITAL LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Vaillant Group is a global, family-owned company with over 150 years of innovation, operating in more than 60 countries and employing around 16,000 people worldwide.

They are a market leader in heating and renewable energy technology, developing sustainable solutions like heat pumps and smart systems to help reduce carbon emissions and tackle climate change.

For candidates, this means joining a forward-thinking company that invests in innovation, sustainability, and people, offering the chance to build a long-term career while contributing to a greener future.

https://www.vaillant.co.uk/ (opens in new tab)

Company benefits

  • 25 days holiday plus bank holidays
  • Bonus opportunities
  • Pension scheme
  • Onsite bistro and coffee bar with subsidised meals
  • Work for an Investors in People Gold-accredited company

After this apprenticeship

Upon successful completion of the apprenticeship, there is the possibility of a full-time role available for a hard-working apprentice.

Ask a question

The contact for this apprenticeship is:

ALTHAUS DIGITAL LIMITED

The reference code for this apprenticeship is VAC2000031633.

Apply now

Closes in 19 days (Friday 5 June 2026 at 11:59pm)