Administration apprenticeship L3

CHELSTON PARK NURSING & RESIDENTIAL HOME LTD

CHELSTON BUSINESS PARK (TA21 8YA)

Closes on Sunday 12 July 2026

Posted on 14 May 2026

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Summary

We are an Outstanding CQC-rated, family-run nursing care provider and this is far more than a typical office apprenticeship. You’ll gain hands-on experience within a respected healthcare setting where every member of staff plays an important role in an environment that genuinely invests in people.

Wage

£13,312 to £21,149.44, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Wage rates will be reviewed in Spring 2027.

Training course
Business administrator (level 3)
Hours
Working week is 3 shifts 08:30-16:30 per week + 1 day at college, to include every other Sunday.

32 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What You’ll Be Doing:

  • Communicating with residents, families, healthcare professionals, and visitors through email telephone and face to face interactions
  • Assisting with administration, record keeping, data entry, and confidential documentation following GDPR and secure platform communications
  • Supporting internal communication, office organisation and supplies
  • Learning how a high-performing care organisation operates behind the scenes, working alongside experienced professionals who are passionate about mentoring and development

Where you'll work

CHELSTON PARK NURSING & RESIDENTIAL
HAWKRIDGE HOUSE
SUMMERFIELD WAY
CHELSTON BUSINESS PARK
TA21 8YA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH WEST ASSOCIATION OF TRAINING PROVIDERS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will take place on-site and with day- release to college or other educational setting, working towards a Business administrator Level 3

Requirements

Essential qualifications

GCSE in:

  • English (grade 3 or above)
  • Maths (grade 3 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Chelston Park Nursing and Residential Care Homes Ltd.
We are an Outstanding CQC-rated, family-run nursing care provider with a reputation for delivering exceptional care, professionalism, and compassion. We specialise in complex dementia care and end of life/palliative care.

http://www.chelstonpark.co.uk (opens in new tab)

After this apprenticeship

  • Once qualified we would hope the apprentice would wish to join the core team, and consolidate their learning and progression

Ask a question

The contact for this apprenticeship is:

SOUTH WEST ASSOCIATION OF TRAINING PROVIDERS LIMITED

The reference code for this apprenticeship is VAC2000031593.

Apply now

Closes on Sunday 12 July 2026