Customer Service Advisor Apprentice

CARE CHECK LIMITED

EVESHAM (WR11 1GP)

Closes in 18 days (Sunday 31 May 2026 at 11:59pm)

Posted on 13 May 2026

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Summary

Become a Customer Service Advisor Apprentice and help customers across phone, email, and live chat. Learn DBS legislation, gain industry skills, and join a supportive 5‑star team. Benefits include 20 days’ holiday, bank holidays, your birthday off, team events, and monthly voucher rewards.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9am to 5pm 1hour lunch break with 30 mins paid.

37 hours 30 minutes a week

Start date

Monday 15 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering customer queries via telephone in a professional and friendly manner
  • Responding to customer enquiries through email and live chat
  • Providing excellent customer service across all communication channels
  • Learning about DBS eligibility and relevant legislation
  • Training to become a DBS countersignatory
  • Assisting customers with applications and general support queries
  • Maintaining accurate customer records and information
  • Working as part of a supportive customer service team
  • Developing communication, problem-solving, and administrative skills
  • Supporting the company’s commitment to delivering a 5-star customer experience

Where you'll work

ORCHARD HOUSE
CRAB APPLE WAY
VALE PARK
EVESHAM
WR11 1GP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF WORCESTERSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Math and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Care Check is a growing and trusted provider of DBS checks and background screening services across the UK. We work with businesses and organisations of all sizes to help them carry out safe and compliant recruitment processes. Our aim is to provide a fast, reliable, and customer-focused service while supporting employers in making safer hiring decisions.

We offer a range of services including Basic, Standard, and Enhanced DBS checks, as well as identity verification. Our team assists customers throughout the application process, helping them understand DBS eligibility and ensuring applications are completed accurately and efficiently.

At Care Check, customer service is at the heart of everything we do. We pride ourselves on delivering a professional, friendly, and supportive experience to all our clients and applicants. As an expanding company, we are committed to investing in our team, creating opportunities for development, and maintaining a positive workplace culture.

After this apprenticeship

  • We are an expanding business with opportunities for career progression and development within the company
  • Potential future roles may include Supervisor, Team Leader, and other senior positions
  • Ongoing support and training to help apprentices grow professionally and build long-term careers within the business

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Sara Mason Parker

smasonparker@howcollege.ac.uk

The reference code for this apprenticeship is VAC2000031576.

Apply now

Closes in 18 days (Sunday 31 May 2026 at 11:59pm)