Customer Service Apprentice
FISH BROTHERS (SWINDON) LIMITED
Swindon (SN5 7YQ)
Closes in 27 days (Friday 12 June 2026)
Posted on 15 May 2026
Contents
Summary
The Parts Advisor is a proactive and important member of the team dealing with all parts related enquiries. You will be responsible for identifying and selling parts profitably to the trade and retail customers, via phone, email and internet sales whilst ensuring adherence to company policies and procedures.
- Wage
-
£17,729 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday- Friday
Shifts to be confirmed
40 hours a week
- Start date
-
Monday 15 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To supply and sell parts to meet published turnover objectives.
Detailed Responsibilities:
- To satisfy all customer requirements and increase all aspects of the parts business through direct selling
- To be fully conversant with all procedures within the department
- To facilitate Trade sales via phone and email
- To facilitate internet sales to the public
- To ensure all customers are dealt with promptly and courteously
- To be fully aware of the usual trading terms of the dealership
- To ensure that parts are correctly checked against delivery notes and that they are binned accordingly, and that all orders are checked before the delivery note is signed
- To ensure that the work area is kept to a high standard of cleanliness
- To maintain acceptable standards of dress
- To maintain up-dated displays at all times as per requirements
- To ensure that old units are returned to the manufacturer in the prescribed manner
- To attend training courses as specified by the manufacturer
- To ensure that the procedures for handling cash, cheques and accounts are fully adhered to
- To report any stock damage or stock losses to the Parts Manager
- To assist in stock checks when required
- The Parts Advisor should be able to pack and load parts correctly and should also be acquainted with all despatch matters
- To maintain good relationships with all suppliers
- To maintain good working relationships with colleagues in other departments
Where you'll work
Great Western Way
Swindon
SN5 7YQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
METAGEDU APPRENTICESHIPS LTD
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Customer Service Level 3
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 4-9)
- English (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
Other requirements
- Starting at £16,500
About this employer
With 75 years of experience in the motoring industry, Fish Brothers have a wealth of experience in providing unbeatable service at fantastic prices whilst establishing a trustworthy, reliable, and friendly service to all its customers.
After this apprenticeship
- Any career progression routes will be discussed upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
METAGEDU APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000031548.
Apply now
Closes in 27 days (Friday 12 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.