Service Advisor Apprenticeship

BRITANNIA MOT & REPAIR CENTRE LTD

QUARRY WOOD (ME20 7NT)

Closes on Friday 26 June 2026

Posted on 14 May 2026

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Summary

Training and support towards a recognised customer service qualification. A friendly supportive team environment. A mentor with 19 years customer service experience in the motor trade industry across nationally recognised brands. Further career opportunities once qualified.

• Wage:

  £14,976 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 9 Hours x 4 days = 36 hours. Half an hour for lunch - 8.00am - 5.30pm.

  36 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 5 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Greeting customers and helping them with service enquiries
• Helping to prepare paperwork, job sheets and invoices
• Booking vehicles in for MOT’s, servicing and repairs
• Supporting the team with day-to-day admin tasks
• Learning how to communicate with technicians and keep customers updated

Where you'll work

UNIT 1
BRITANNIA BUSINESS PARK
MILLS ROAD
QUARRY WOOD
ME20 7NT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MID-KENT COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Onsite at Britannia MOT, 1 day a week at College.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Presentation skills
• Administrative skills
• Analytical skills
• Interest in motor industry

Other requirements

Drivers licence preferred.

Working in a busy garage, multi-tasking, working to deadlines.

About this employer

Award winning independent community led garage. Est 2002

http://www.britmot.co.uk (opens in new tab)

After this apprenticeship

Service advisor.

Senior service advisor.

Assistant Manager.

Ask a question

The contact for this apprenticeship is:

MID-KENT COLLEGE

The reference code for this apprenticeship is VAC2000031508.

Apply now

Closes on Friday 26 June 2026