Apprentice Hospitality Supervisor - ICC

COMPASS GROUP, UK AND IRELAND LIMITED

Birmingham (B1 2EA)

Closes in 16 days (Saturday 30 May 2026)

Posted on 13 May 2026

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Summary

As an apprentice Hospitality Supervisor, you will work alongside a passionate and supportive team, gaining hands-on experience while developing your skills through structured training. In return, you'll have the opportunity to progress your career with a company that invests in its people.

Wage

Competitive

Competitive wage offered

Minimum wage rates (opens in new tab)

Training course
Hospitality supervisor (level 3)
Hours
5 days out of 7 (Starts from 6am/Late Finishes can be after midnight) Shifts to be confirmed

40 hours a week

Start date

Tuesday 30 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your Key Responsibilities will include:

  • Operations Support: Assist in the smooth running of daily operations, including opening and closing procedures, cleanliness, and organisation
  • Ensure compliance with health, safety, and sanitation regulations by monitoring adherence and addressing any issues promptly
  • Support inventory management by assisting in stock checks, receiving deliveries, and maintaining accurate records
  • Customer Service: Provide excellent customer service by welcoming guests, taking orders, serving food and beverages, and handling inquiries or complaints
  • Assist in maintaining service standards by monitoring the dining area, ensuring cleanliness, and addressing any issues promptly
  • Interact with customers to gather feedback and contribute to improving the overall dining experience
  • Staff Supervision: Supervise and support bar and restaurant staff during shifts, providing guidance and assistance as needed
  • Assist in training new team members on job responsibilities, service standards, and safety procedures
  • Contribute to maintaining a positive work environment by fostering teamwork, resolving conflicts, and recognising employee contributions
  • Financial Support: Support in handling cash transactions, processing payments accurately, and reconciling cash registers
  • Assist in monitoring sales performance and inventory levels to ensure adequate stock availability
  • Contribute to cost control efforts by minimising waste and adhering to budget guidelines
  • Health, Safety, and Environment (HSE): Assist in maintaining a safe and clean working environment by following health and safety protocols
  • Participate in training sessions related to health, safety, and food hygiene to ensure compliance
  • Report any safety hazards or incidents promptly and assist in implementing corrective actions
  • Quality Control: Assist in monitoring food and beverage quality to ensure consistency and adherence to standards
  • Contribute ideas for menu improvements and promotional activities based on customer feedback and market trends
  • Relationship Building: Build positive relationships with customers by providing friendly and attentive service
  • Collaborate with colleagues and management to support team goals and objectives
  • Develop rapport with suppliers and vendors to facilitate smooth operations and procurement processes

Where you'll work

8 Centenary Square ICC
Birmingham
B1 2EA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE OPPORTUNITY PROVIDER LTD

Training course

Hospitality supervisor (level 3)

Understanding apprenticeship levels (opens in new tab)

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Patience

About this employer

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.

After this apprenticeship

  • On completion of the Hospitality Supervisor Level 3 apprenticeship, the apprentice will have the opportunity to embark onto a Level 4 apprenticeship to further their skills' development through internal training programmes

Ask a question

The contact for this apprenticeship is:

THE OPPORTUNITY PROVIDER LTD

The reference code for this apprenticeship is VAC2000031479.

Apply now

Closes in 16 days (Saturday 30 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.