Trainee Sales Executive Apprenticeship

Banks Homes Ltd

County Durham (DH7 8XL)

Closes in 26 days (Monday 8 June 2026)

Posted on 13 May 2026

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Summary

Kickstart your career with our Banks Homes Apprenticeship programme and join our growing team as a Trainee Sales Executive.

You will be based in the sales offices of our operational sites in the North East, gaining hands-on experience whilst working towards the L4 Sales Executive Apprenticeship to develop your skills and knowledge.

• Wage:

  £15,080 to £23,958.35, depending on your age

  National Minimum Wage

  Minimum wage rates (opens in new tab)

• Training course: Sales executive (level 4)
• Hours: Thursday to Monday 9:30 - 17:15 The sales office is closed on Tuesdays and Wednesdays, so there is a requirement to work weekends.

  36 hours 15 minutes a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your main duties and responsibilities will include, but not be limited to: 

• Deliver excellent customer service in line with Banks Homes processes and policies.
• Assist the Sales Executives to follow up all customer enquiries (website, telephone, email or walk-in), supporting with conversation to site visit or appointment.   
• Effectively and efficiently capture customer details and record accurately within the company systems.
• Support Sales Executives to ensure timely follow-up of all enquiries.
• Build strong relationships with customers, colleagues, and external stakeholders.
• Build an awareness of the local housing market and economic conditions.
• Demonstrate comprehensive local knowledge, including amenities, schools, transport links and competitors.
• Travel to all designated developments to undertake pre-booked customer appointments.
• Build a detailed knowledge of all relevant Banks Homes house types for the development.
• Undertake training conducted by the Sales Manager and Sales Executive to utilise our sales methodology, schemes and incentives.  Following the training, you will then be able to effectively close a sale.
• Proactively sell personalised homes through customer extras, and manage implementation across all reservations to drive additional profit for the company.
• Meet the agreed sales targets, including reservations, exchanges, and completions, within the required timeframes in agreement with the Sales Manager.
• Ensure the health and safety of customers, colleagues, and all site visitors in line with legal requirements and company policies.
• Maintain consistent use of appropriate personal protective equipment, including a personal alarm, at all times while at work. 

Where you'll work

Inkerman House St John's Road
Meadowfield
Durham
County Durham
DH7 8XL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Sales executive (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
• Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
• Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
• Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
• Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
• Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
• Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
• Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
• Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
• Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
• Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Training schedule

In this role, you will gain hands-on experience whilst working towards a Level 4 Sales Executive apprenticeship. 
 
Throughout the apprenticeship programme you will engage in on-the-job training, coursework and assessments that will support your development. To be successful, you should fully engage with all elements of the apprenticeship and represent the organisation positively both in the workplace and at college.

You will report to and work closely with the Sales Manager.  In addition you will work closely with Sales Executives, Sales and Marketing Director and liaise proactively with the other internal departments, i.e., commercial, construction, communication, technical and marketing teams, as well as external stakeholders and partners to ensure that sales targets are achieved and exceeded. 

You will work under the guidance of your course tutor to support your development and progress in conjunction with your line manager and our Group Learning & Development Manager. Regular communication with the course tutor will be essential to ensure alignment between on-the-job training and academic requirements. You will be expected to attend scheduled reviews and provide updates on your learning, performance, and coursework. 

You will spend the majority of your time on housebuilding sites you are assigned to and you will be required to work weekends.  There may be a requirement for you to occasionally attend meetings at our Head Office, Durham and our office at Harewood House, Leeds. 

Requirements

Essential qualifications

GCSE in:

• English (grade 4-9 or C-A*)
• Maths (grade 4-9 or C-A*)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Non judgemental
• Patience
• Comfortable with travel

Other requirements

This role requires a full driving licence and access to a vehicle as there will be travel required to sites around the North East.

About this employer

Banks Homes is part of the Banks Group. Established in 1976, the Banks Group is a family business with a rich history in the development sector. We operate in a range of business areas, including Banks Property, Banks Homes, Banks Mining and Banks Plant Solutions. We’re responsible for a range of developments across the north of England, Yorkshire and Scotland.

The Banks Group works closely with, values and listens to the views of communities close to our projects, our business partners and our people. This is an approach that we call Development with Care – an approach that ensures we work safely, responsibly and sustainably across our three business areas at all times.  We want our developments to leave a positive long-term legacy on the environment and local communities that host our developments.

We believe in placing people and the planet at the heart of what we do, looking for ways to leave a positive impact on local communities and the environment. Our people understand, practice and share this ethos. They manage a range of projects from inception through to completion, including gaining all necessary planning permissions and consents, while ensuring local communities and the environment are cared for.

At Banks Group, we’re excited to be growing our business with the launch of Banks Homes - our dedicated housebuilding division.

With a skilled in-house team of surveyors, planners, and technical specialists in housebuilding, drainage and highways, creating our own range of homes was a natural next step.

Banks Homes was born from a desire to create sustainable, well-designed homes that support healthier, happier lives. Inspired by the needs and aspirations of our customers, we’ve developed a thoughtful blueprint for modern living, carefully considering how each space functions to support everyday wellbeing.

From the location and landscaped gardens to the high ceilings, ¾-height windows and bi-fold doors, every element has been designed to maximise space, natural light and comfort. We’ve future-proofed our homes with energy efficient features and smart technology to help reduce energy bills , while our dedicated customer service team is here to make every step of your journey smooth and stress-free.

Wherever striking design, future-proof sustainability and desirable locations come together, you’ll find a Banks Home.

https://www.bankshomes.co.uk/careers/ (opens in new tab)

Company benefits

• Annual bonus
• Cycle2Work
• Discount voucher scheme
• Eye care vouchers
• Corporate gym membership
• Employee Assistance Programme (EAP)
• Pension scheme

After this apprenticeship

Upon completion of the L4 apprenticeship, you will progress on to becoming a Sales Executive.

Ask a question

The contact for this apprenticeship is:

Banks Homes Ltd

Gayle Glass

apprenticerecruitment@banksgroup.co.uk

0191 378 6100

The reference code for this apprenticeship is VAC2000031474.

Apply now

Closes in 26 days (Monday 8 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.