Apprentice - Business Administrator

MITIE GROUP PLC

Basildon (SS14 3EZ)

Closes in 14 days (Wednesday 27 May 2026)

Posted on 13 May 2026

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Summary

At Mitie, we believe exceptional things happen when places are cared for. As the UK’s No.16 Top Apprenticeship Employer, we’re shaping futures by shaping environments; empowering people, strengthening communities and helping society thrive. Ready to start making places work better every day?

• Wage:

  £19,000 a year

  Minimum wage rates (opens in new tab)

  Start strong with competitive pay from day one, annual salary reviews and the Mitie Matching Share Plan — where you could even earn free shares. At Mitie, your growth, reward and future potential rise together.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9am - 5pm.

  40 hours a week

• Start date:

  Saturday 1 August 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of Marlowe Environmental Services, Guardian Water, now part of Mitie, you'll be joining a specialist team that plays an important role in maintaining safe and efficient environments. The business delivers water treatment and air quality services across the UK, supporting customers through everything from pre-commissioning to ongoing maintenance and compliance.

As our Business Administration Apprentice, you'll play an important role in supporting the smooth day-to-day running of the business while developing valuable professional and administrative skills in a fast-paced working environment.

Working alongside experienced colleagues, you'll gain hands-on experience across different areas of the business, building the knowledge and confidence needed for a successful long-term career.

Here's a glimpse of what your journey could include:

• Supporting day-to-day administrative tasks, including filing, data entry, and document management
• Distributing communications such as emails, reports, and internal updates
• Responding to internal and external enquiries in a professional and timely manner
• Uploading information and maintaining spreadsheets and business records
• Answering telephone calls and directing queries to the appropriate teams
• Supporting the wider team with client interactions and relationship management
• Assisting with reports, paperwork, and administrative processes across multiple departments including Service Delivery and Sales
• Helping maintain organised office environments and supporting shared workplace responsibilities
• Learning how different business functions work together to support operational success
• Developing confidence using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Following company processes, procedures, and quality standards when completing tasks
• Building strong communication, organisation, and problem-solving skills in a professional environment

Where you'll work

Phoenix House
Christopher Martin Road
Basildon
SS14 3EZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE SKILLS PARTNERSHIP LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

As part of your apprenticeship, you'll complete a Level 3 Business Administration qualification while gaining practical, real-world experience within the business. You'll receive full support throughout your programme, including on-the-job training, guidance from experienced colleagues, and access to learning resources designed to help you succeed.

Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and achieve the goals you already have and those you have yet to discover.

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Administrative skills
• Initiative

About this employer

At Mitie, we’re the UK’s leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Rock Power Connections are proud to be part of Mitie designing and building electrical infrastructure solutions across the UK, bringing high voltage power to the places it’s needed.

Company benefits

Enjoy wellbeing support, virtual GP access, flexible lifestyle benefits, discounts, share schemes and recognition rewards. With learning pathways and real career growth, Mitie gives you the tools, choice and support to thrive every day.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Ask a question

The contact for this apprenticeship is:

THE SKILLS PARTNERSHIP LIMITED

earlycareersresourcing@mitie.com

The reference code for this apprenticeship is VAC2000031460.

Apply now

Closes in 14 days (Wednesday 27 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.