Business Administration Apprentice - Freight Fowarding

WORLD FREIGHT CONSULTANTS LTD

TILBURY (RM18 7JD)

Closes on Friday 19 June 2026

Posted on 13 May 2026

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Summary

World Freight Consultants in Tilbury are seeking a business administration apprentice to join their freight forwarding team. You will learn every aspect of freight forwarding. This involves, talking to customers, shipping lines and transport companies. Obtaining rates and quoting customers, through to making a booking.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday 8.30am - 4.30pm 1 hour for lunch (unpaid)

35 hours a week

Start date

Monday 22 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The candidate would be office based at Tilbury. You will learn every aspect of freight forwarding.

Duties involve:

  • Talking to customers, shipping lines and transport companies
  • Obtaining rates and quoting customers, through to making a booking, undertaking customs clearance, inputting details to PC software, issuing invoices to customers and checking invoices from suppliers
  • Answer incoming calls promptly and professionally, ensuring customer needs are prioritised
  • Manage emailed sales enquiries, ensuring all relevant information is gathered and complete before processing
  • Accurately input sales enquiries into our bespoke transport system
  • Update both road and sea shipment tracking on a daily basis
  • Process supplier invoices for payment
  • Scan and electronically file completed job documents
  • Full training will be given in the office on both their freight management system and customs system

Where you'll work

TENNANTS ROW
TILBURY DOCKS
TILBURY
RM18 7JD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RM TRAINING (UK) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Own transport
  • UK driving licence

About this employer

Freight Management Solutions with World Freight Consultants Ltd
Welcome to World Freight Consultants, your trusted partner for seamless and efficient freight management solutions. As a reputable freight forwarding company with over two decades of experience, we take pride in offering tailored services to meet your cargo transportation needs. Whether you're shipping goods locally or across the globe, we're here to provide you with unparalleled expertise and support.

https://worldfreightconsultants.co.uk/ (opens in new tab)

After this apprenticeship

  • Potential for a full-time job role at the end of apprenticeship as we are looking for the successful person to be with us long term

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Katie

katie@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC2000031416.

Apply now

Closes on Friday 19 June 2026