Digital Community Apprentice

Coventry City Council

Coventry (CV1 2FL)

Closes in 19 days (Sunday 31 May 2026)

Posted on 12 May 2026

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Summary

We are looking for a Digital Community Apprentice to join the #CovConnects team. This is a development opportunity for someone who wants to learn how digital engagement, community insight and inclusion come together to shape better services and support for residents.

Wage

£24,521 a year

Check minimum wage rates (opens in new tab)

Training course
Digital community manager (level 4)
Hours
Monday to Friday 9am to 5pm.

37 hours a week

Start date

Monday 7 September 2026

Duration

2 years 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support digital engagement activity across the #CovConnects programme, working with residents, communities and partners
  • Help build and maintain positive, trusted relationships with community organisations, frontline services and other partners
  • Support activity linked to the #CovConnects Device Bank, including digital reuse and access to devices
  • Help gather insight about people’s experiences, barriers and needs, and share learning with the wider team
  • Support the creation of clear, accessible content for different audiences and levels of digital confidence
  • Learn how digital engagement can inform service design, improvement and decision‑making
  • Take part in apprenticeship learning, reflection and development activities alongside your day‑to‑day role
  • This is a hands‑on learning role, suited to someone who enjoys working with people, trying new approaches and developing their skills over time

Where you'll work

Friargate
Station Square
Coventry
CV1 2FL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JGA LIMITED

Training course

Digital community manager (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
  • Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
  • Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
  • Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
  • Listen, assess, engage and react appropriately to an online situation or requests from the online community.
  • Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
  • Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
  • Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
  • Analyse, interpret and evaluate the information and ideas that are raised by the online community.
  • Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
  • Deliver effective written communication when messaging the online community via forums and online media channels.
  • Use data analytics created by software packages and community tools dashboards to create reports for internal use
  • Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
  • Ability to manage conflict positively.
  • Analyse and evaluate the information created by data analytics to review the effectives of their actions
  • Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
  • Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
  • Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
  • Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
  • Listen, assess, engage and react appropriately to an online situation or requests from the online community.
  • Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
  • Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
  • Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
  • Analyse, interpret and evaluate the information and ideas that are raised by the online community.
  • Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
  • Deliver effective written communication when messaging the online community via forums and online media channels.
  • Use data analytics created by software packages and community tools dashboards to create reports for internal use
  • Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
  • Ability to manage conflict positively.
  • Analyse and evaluate the information created by data analytics to review the effectives of their actions

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Coventry is a city that is changing fast and we’re looking for skilled people to join our team and help take us into a bright new future. We are a city that is going places with an inspiring, world-famous history and exciting times ahead. A great place to live and work and it’s getting even better - and having the right infrastructure is vital. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. That’s why we are looking for people who are passionate, dedicated people who, like us, are determined to make real, positive change to Coventry.

After this apprenticeship

A permanent position within the company ( subject to funding ).

Ask a question

The contact for this apprenticeship is:

JGA LIMITED

The reference code for this apprenticeship is VAC2000031360.

Apply now

Closes in 19 days (Sunday 31 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.