HR/L&D Support Administrator Apprentice
Housing Plus Group
Shropshire, Stafford
Closes in 13 days (Tuesday 26 May 2026)
Posted on 13 May 2026
Contents
Summary
We’re offering an exciting opportunity for someone looking to start a career in business administration. If you’re enthusiastic, reliable and eager to join a growing company, we want to hear from you. This role is ideal for someone motivated and ready to learn while working towards a Level 3 Business Administrator qualification.
- Wage
-
£19,805 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - hours to be discussed at interview
Hybrid role across 2 locations;
Telford - Old Park Colliers Way Telford TF3 4AW
Stafford: - Parker Court Stafford ST18 0WP
36 hours a week
- Start date
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Wednesday 1 July 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Business Administrator Apprentice plays an integral part in the People Development and Culture team. Your primary focus will be ensuring learning is effectively coordinated, accurately recorded and audit-ready, while promoting a culture of continuous development across the Group.
Alongside this, you will have the opportunity to provide support with wider People Services administrative support across the employee lifecycle, including HR systems updates, onboarding activity and first-line query handling.
Key areas of responsibility:
Learning & Development Coordination
- Act as the first point of contact for general queries, providing clear guidance and effective signposting
- Manage the inbox, training calendar and room bookings
- Coordinate corporate and management induction programmes, including bookings, materials and communications
- Provide support for training events (virtual and face-to-face), including on-site support where required
- Monitor attendance and compliance, escalating risks appropriately
- Upload and maintain accurate learning records, including registers, certificates and evidence
Learning Systems and Compliance
- Own day-to-day administration of the Learning Management System (LMS), ensuring accuracy of content and records
- Provide first-line LMS support and troubleshooting
- Track and maintain compliance and regulatory training, ensuring audit-ready records
- Conduct spot-checks and chase outstanding evidence to maintain audit resilience
- Enrol learners, manage learning requests and communicate progress clearly
- Produce reports to support compliance, workforce planning and learning insights
- Support system improvements, updates and continuous development of the LMS
General
- Act as a first point of contact for employee and manager queries, providing guidance in line with policies and procedures
- Manage shared inboxes, responding within agreed service levels
- Deliver a professional, responsive and customer-focused service
- Maintain confidentiality and discretion in all people-related matters
- Maintain accurate employee records across LMS and HR systems, ensuring data integrity
- Support data quality checks and continuous improvement of data processes
Employee Lifecycle and Onboarding Support
- Support onboarding processes
- Support with administration across lifecycle processes
- Maintain employee records in line with GDPR and audit requirements.
- Provide administrative support for recruitment campaigns
- Support early careers activity, careers events and onboarding programmes
Coordination, Projects and Continuous Improvement
- Coordinate internal and external training activity and manage associated administration
- Support supplier engagement, purchase orders and training logistics
- Assist with audits, inspections and compliance activity across both L&D and People Services
- Support wider HR projects
- Identify opportunities to improve systems, processes and ways of working.
- Ensuring company policies are followed, including Health & Safety, Equal Opportunities, and confidentiality guidelines
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Colliers Way Old Park, Telford, Shropshire, TF3 4AW
- Parker Court, Stafford, ST18 0WP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As a Business Administrator Apprentice, you will complete the following qualifications as part of your apprenticeship:
- Level 3 Business Administrator Standard Apprenticeship
- You will also develop the skills, knowledge and behaviours required to work within an office environment
- This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
- You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
- Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions
- All evidence will be logged to your electronic portfolio
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Other requirements
The vacancy may close early if sufficient applications are received so apply early to avoid disappointment
About this employer
We are one of the leading providers of housing, care and support services in the West Midlands. With over 33,000 homes across Shropshire, Staffordshire and Telford & Wrekin, we believe everyone deserves a safe, comfortable and affordable place to live.Whether it’s helping you find a new home, providing care to help you stay independent, or looking after your neighbourhood, we create places people are proud to call home. We’re a forward-thinking organisation and everyone here shares a real passion for helping the people and communities we serve. We have extra support services for customers who need it, including money advice and help for people seeking employment. We’re also doing our bit to tackle the housing crisis by committing to build at least 1,000 new affordable homes each year. This includes social and affordable homes, low-cost home ownership and other schemes to help people get on the housing ladder such as rent-to-buy. Over the next few years, we’re aiming to become a 40,000-home association, supporting over 80,000 customers. It’s not just about numbers – it’s about the impact we have every single day.
https://www.housingplusgroup.co.uk/ (opens in new tab)
Company benefits
- 25 days holiday incrementing with service, bank holidays and concessionary days over the Christmas period.
- Please see our HPG Benefits page for more information.
After this apprenticeship
Great prospects for progression to a full-time position for the right candidate.
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Katrina Clarke
katrina.clarke@cmsvoc.co.uk
01924 470477
The reference code for this apprenticeship is VAC2000031333.
Apply now
Closes in 13 days (Tuesday 26 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.