Customer Service Apprentice

MARTIN MOTOR SERVICES LTD

WILLENHALL (WV13 3RS)

Closes on Friday 26 June 2026

Posted on 12 May 2026

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Summary

Martin Motor Services has an exciting opportunity for someone to join their experienced team to complete the Customer Service Level 2 qualification. 

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8am - 4pm or 9am - 5pm

40 hours a week

Start date

Monday 29 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Light admin duties
  • Greeting Customers
  • Using Telephone
  • Managing Enquiries
  • Using Calendar
  • Checking in Vehicles
  • Using inhouse Systems
  • Logging Keys
  • Filing
  • Any other day to day duties as requested by mentor/ manager

Where you'll work

STRATEGIC HOUSE
STRAWBERRY LANE INDUSTRIAL ESTATE
STRAWBERRY LANE
WILLENHALL
WV13 3RS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 
  • Functional Skills maths and English (if required)
  • Training carried out within the working environment
  • Online portfolio 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Martin Motor Services is a well established family run business based in Willenhall, offering maintenance and repairs for both light vehicles and heavy goods vehicles. 

After this apprenticeship

On successful completion of the apprenticeship there is a potential opportunity to stay within the business, continuing to grow and develop.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Nova Training

apprenticeships@novatraining.co.uk

The reference code for this apprenticeship is VAC2000031283.

Apply now

Closes on Friday 26 June 2026