Apprentice Insurance Officer

Coventry City Council

Coventry (CV1 2FL)

Closes in 19 days (Sunday 31 May 2026)

Posted on 12 May 2026

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Summary

We are a dynamic Insurance Team responsible for enhancing a diverse range of functions to drive the Council to fulfil its transformational journey. We deliver the full range of risk management and insurance services to facilitate effective delivery of services to support the people of Coventry.

Wage

£24,521 a year

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Training course
Insurance professional (level 4)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours a week

Start date

Monday 7 September 2026

Duration

2 years 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To assist the Insurance Team in ensuring the Council has an effective insurance programme and efficient claims handling service
  • To investigate, insurance claims made by and against the Council from the first notification to negotiation of settlement
    To provide professional advice on liability, insurance cover and claims to internal and external customers
  • To assist in the identification, evaluation and management of insurable risks, to raise awareness of insurable risks with departments and assist them in identifying solutions to mitigate these risks
  • To help in improving internal processes within Council Departments to drive greater efficiency and enhance levels of service

Where you'll work

Friargate
Station Square
Coventry
CV1 2FL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIES LEARNING SOLUTIONS LIMITED

Training course

Insurance professional (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Ability to apply technical knowledge and experience to deliver positive outcomes to all stakeholders utilising appropriate policies and procedures.
  • Ability to apply legal and insurance principles, knowledge of the market structure and its processes, procedures and documentation to a range of complex situations.
  • Can proactively identify, generate and develop relationships and networks that support the role, including but not limited to internal/external/market led/professional and peer relationships. Can leverage relationships to improve the reliability of customer service based on customer feedback. Engages with and supports colleagues so that they are empowered to resolve customers issues within organisational guidelines.
  • Takes ownership for delivering in their area of responsibility. Finds ways to progress and meet commitments when issues arise, being creative where appropriate. Escalates issues and decisions where necessary. Identifies and proposes business process improvements .
  • Applies legal and regulatory requirements to work compliantly, whilst promoting a culture of treating customers fairly. Assesses whether organisational processes and procedures and those that follow them are compliant with legal and regulatory requirements.
  • Provides technical advice and support to others on complex insurance matters.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Coventry is a city that is changing fast and we’re looking for skilled people to join our team and help take us into a bright new future. We are a city that is going places with an inspiring, world-famous history and exciting times ahead. A great place to live and work and it’s getting even better - and having the right infrastructure is vital. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. That’s why we are looking for people who are passionate, dedicated people who, like us, are determined to make real, positive change to Coventry.

After this apprenticeship

  • Permanent role within the team (subject to funding)

Ask a question

The contact for this apprenticeship is:

DAVIES LEARNING SOLUTIONS LIMITED

The reference code for this apprenticeship is VAC2000031282.

Apply now

Closes in 19 days (Sunday 31 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.