Business Administration Apprentice
ADVANCED IT SERVICES NOTTINGHAM LTD
Nottingham (NG10 1FT)
Closes in 9 days (Monday 25 May 2026 at 11:59pm)
Posted on 15 May 2026
Contents
Summary
In this role you will provide comprehensive administrative support to the Business Support Team and the Management Team, ensuring the smooth and efficient operation of day-to-day activities.
- Wage
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£16,000 a year
Minimum wage rates (opens in new tab)
Opportunitiy for salary to be negotiated depending on experience
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
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Monday 1 June 2026
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Under supervision, respond to and resolve, where appropriate, telephone and email enquiries in a timely, professional, and customer-focused manner, escalating more complex issues as necessary
- Assist with the planning, coordination, and delivery of projects, including supporting timelines, documentation, and tracking progress against key milestones
- Act as a point of contact for technicians working in the field, responding to enquiries, providing guidance where appropriate, and ensuring accurate communication between field staff and office-based teams
- Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates
- Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with organisational standards
- Assist in preparing reports, summaries, and basic data analysis to support management decision-making and service delivery monitoring
- Contribute to the continuous improvement of administrative processes and procedures within the team
Where you'll work
Midland House
7 Acton Street
Long Eaton
Nottingham
NG10 1FT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EMA TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme.
Your training will be provided by EMA Training through online sessions and you will cover the below modules:
- Business Fundamentals
- Communications and Stakeholder Engagement
- Operations and Document Management
- IT Systems and Digital Competency
- Planning, Prioritisation and Project Support
- Decision Making and Process Improvement
- Professionalism and Personal Development
Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Punctual and Reliable
- Confidentiality and GDRP
Other requirements
Experience
- Basic IT experience, including familiarity with Microsoft office programmes especially Outlook, Word and Excel
- Any previous administrative experience in a similar role, even if voluntary
Other essential requirements:
- An interest in schools
- Commitment to equality and diversity
- Commitment to health and safety
- An interest in IT
Desirable:
- Holds a clean driving licence and has access to a car
About this employer
At AIT, our aspiration is to become a world-class IT service company, characterized by strategic growth, exceptional service, and the incorporation of cutting-edge technology to drive innovation in education. We are actively seeking talented individuals to join our dynamic team, where we foster a rewarding work environment, provide opportunities for career progression, and offer additional benefits to the right candidates. Rooted in innovation, technical expertise, industry best practices, and customer satisfaction, AIT is a thriving business with a proud reputation.
We prioritise the continuous development of our employees in all facets of our operations, offering a fertile environment for growth. While previous experience in educational environments is often desirable, it is not essential, as we provide ongoing training and opportunities for advancement. If you think you have something amazing to offer, but it’s not listed below, don’t worry! We are always looking for great people to join our team, so please get in touch as we’d love to hear from you.
After this apprenticeship
- Opportunity to progress into a full time position within the company, upon successful completion of the apprenticeship programme
Ask a question
The contact for this apprenticeship is:
EMA TRAINING LIMITED
Apply@ematraining.co.uk
The reference code for this apprenticeship is VAC2000031281.
Apply now
Closes in 9 days (Monday 25 May 2026 at 11:59pm)