Business Admin Apprentice (S2604)
Rochdale Metropolitan Borough Council
Greater Manchester (OL16 1XU)
Closes in 22 days (Monday 8 June 2026 at 11:59pm)
Posted on 15 May 2026
Contents
Summary
The role of the apprentice will be to provide administrative support for co-production and engagement and for the wider commissioning team. Inaddition, you will promote co-production and the importance of lived experience.
- Wage
-
£15,434.33 a year
Minimum wage rates (opens in new tab)
NMW rate of £8.00 per hour for Apprentices as set by Government for the first 12 months, £15,434.33, and the nationally published living wage of £12.71 per hour for the remaining months of the contract, £24,521.
- Training course
- Business administrator (level 3)
- Hours
-
37 Hours per week - Monday to Friday. Shifts to be confirmed.
37 hours a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Principal Duties
To learn to be responsible for providing efficient and effective business and customer service support to respond to service specific needs including:
- Printing, photocopying and collating documents
- Taking telephone messages
- Making telephone calls under direction
- Managing shared inbox for co-production e.g. forwarding and replying to emails
- Liaising with internal colleagues
- Liaising with external partners and stakeholders
- Inputting data onto computer systems
- Using IT packages for word processing, spreadsheet and database applications.
- Learning how to produce accurate minutes
- Setting agendas for meetings
- Seeking venues, booking rooms and inviting attendees
- Organising and assisting at events
- Representing co-production and engagement at events e.g. staffing a stall
- Dealing with enquiries in a courteous and professional manner, taking advice from supervisor when appropriate.
- Producing and analysing data for decision making.
Secondary Duties
- To attend training and work to achieve the agreed qualifications.
- To attend regular staff meetings as required and develop relationships with colleagues.
- To participate in planned supervision and personal development reviews.
- To be familiar with a range of IT systems.
- To ensure the effective use of office equipment and machinery and to make use of such facilities.
- To assist when required in activities to promote and publicise apprenticeships within the Council.
- To participate in council programmes of in-service training as a trainee.
- To adhere to both RBC’s and the placement’s Policies and Procedures.
- To undertake such other duties and responsibilities of an equivalent nature as may be determined by the Head of Service (or nominated representative) in consultation with the apprentice and if she/he wishes with her/his trade union representative.
Where you'll work
Number One Riverside
Smith Street
Rochdale
Greater Manchester
OL16 1XU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ROCHDALE TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Team working
- Proud
- Pioneering + Open
- Committed to gaining Skills
- Passionate
Other requirements
- IMPORTANT INFORMATION BELOW PLEASE READ
- Should you wish to apply for this vacancy, you will be invited to fill in the Rochdale Borough Council Application form at Rochdale Training. Please keep an eye on your emails as our recruitment team will be in touch to invite you to one of our sessions.
- Apprentices who undertake a Level 3 apprenticeship are paid the NMW rate of £8.00 per hour for Apprentices as set by Government for the first 12 months, £15,434.33, and the nationally published living wage of £12.71 per hour for the remaining months of the contract, £24,521. 18-month contract.
- Interview Date: Tuesday 30th June 2026
- Induction date - Monday 7th September 2026.
- Should you apply for 2 vacancies (maximum), we strongly encourage you to attend both interviews and declare this. It will not count against you, and all teams/panels will be aware.
- This expression of interest is the first stage of your application.
- The Authority operates a Smoke-Free Policy for all its employees and applies to any building and associated grounds within near the building, which is wholly owned, leased, or operated and occupied by Rochdale Borough Council.
About this employer
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.
https://www.rochdale.gov.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Progression offered to the right candidate.
Ask a question
The contact for this apprenticeship is:
ROCHDALE TRAINING ASSOCIATION LIMITED
Jacob Evans
jevans@rochdaletraining.co.uk
01706 631 417
The reference code for this apprenticeship is VAC2000031233.
Apply now
Closes in 22 days (Monday 8 June 2026 at 11:59pm)