Service Delivery Apprentice
LIGENTIA UK LIMITED
Leeds (LS2 3AA)
Closes in 26 days (Monday 8 June 2026 at 11:59pm)
Posted on 12 May 2026
Contents
Summary
You will support the global operation by providing support in all aspects on behalf of the International Freight Forwarding Division.
You will become skilled in receiving shipping orders and arranging/monitoring the progress from point of origin to final delivery, ensuring all contractual obligations and service levels are met.
- Wage
-
£17,500 a year
Minimum wage rates (opens in new tab)
After 12 months, salary will increase to National Living Wage.
- Training course
- International freight forwarding specialist (level 3)
- Hours
-
Monday to Friday 9am to 5.30pm
37 hours 30 minutes a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, in addition to formal training, you will gain real hands-on experience in the following areas:
- Principles of International shipping (e.g. Incoterms)
- Key import and export procedures
- Networking by interacting with Global offices
- Customer service skills
- HM Custom’s procedures in relation to the importation of goods from outside of the EU
- Liaison with shipping lines/airlines and transport providers for cost and routing information
- Basic consignment profit and loss
- IT systems and how they support the operation
- Making and submitting electronic import, export and transit Customs declarations for consignments moving by air, road and ocean freight
- Provide project coordinators with advice on Customs requirements and procedures to help ensure compliance with Customs regulations
- Preparation of customs documentation for import and export consignments moving by air, road and ocean freight
- Review new job requests, identifying and allocating the required Shipping team resources
- Advising project coordinators of available flights/vessels, routes, freight rates and ancillary charges and recommend the best option
- Negotiation with freight carriers, establishing freight rates and service levels, making freight bookings and ensuring that the needs of our clients are met
- Liaising with project coordinators and other departments - transport, warehouse, packing, finance - to ensure the smooth running of jobs
- Develop relationship with allocated customers
- Ensures all customer enquiries are responded to promptly and professionally
- Adhere to Customs Compliance procedures and documentation
- Ensure each ‘Job File’ is fully and accurately completed reflecting all commercially relevant information and services provided
- Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
- Liaise with Transport & Warehouse teams on shipment or airfreight planning and coordination
- Liaise directly with overseas offices on shipment or airfreight planning and coordination
Where you'll work
Nexus, University of Leeds
Discovery Way
Leeds
LS2 3AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
International freight forwarding specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
- Air. Use and adapt terminology appropriate to the air freight industry.
- Air. Select and use documentation appropriate to the air freight industry.
- Ocean. Use and adapt terminology appropriate to the ocean freight industry.
- Ocean. Select and use documentation appropriate to the ocean freight industry.
- Road. Use and adapt terminology appropriate to the road freight industry.
- Road. Select and use documentation appropriate to the road freight industry.
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
Training schedule
International Freight Forwarding Specialist Level 3.
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
More training information
Internal systems training will be provided by the employer.
Requirements
Essential qualifications
GCSE in:
- English (grade Minimum Grade C or 4)
- Maths (grade Minimum Grade C or 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Eager to learn and develop
About this employer
Ligentia operates right at the heart of this dynamic and demanding industry, helping develop more sustainable and agile support chain for some of the worlds most sophisticated retailers and best-known brands, plus plenty of other companies besides.
With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly, sustainably.
We’ve got some pretty amazing people making it happen. With expert teams in Asia, Australia, Europe, UK and USA made up of over 1300 colleagues spread across 30+ operating locations.
Their talent, tenacity and can-do approach combines seamlessly with software and services to support the whole supply chain, end-to-end. From origin to destination and every point in between; ably supported by a network and community of high-quality partners, to ensure that we deliver what we promise, wherever in the world and whenever that may be.
Our growth story has been strong and consistent, with accelerated expansion in the last 3 years, including investment from Equistone Partners Europe secured in February 2021 and the acquisition of Poland-based VGL Solid Group in October 2022.
In short, Ligentia is a great place to be right now, if you want harness your own knowledge and talents to make an impact and enjoy growing and collaborating with like-minded people.
After this apprenticeship
- A permanent role for the successful person with the right attitude
- Future progression within the company
- A well-structured personal development plan
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Paul Cotton
paul.cotton@seetec.co.uk
The reference code for this apprenticeship is VAC2000031231.
Apply now
Closes in 26 days (Monday 8 June 2026 at 11:59pm)