Apprentice IT Technician

MITIE GROUP PLC

Gloucester (GL4 3RT)

Closes in 13 days (Tuesday 26 May 2026)

Posted on 12 May 2026

---

Summary

At Mitie, we believe exceptional things happen when places are cared for. As the UK’s No.16 Top Apprenticeship Employer, we’re shaping futures by shaping environments; empowering people, strengthening communities and helping society thrive. Ready to start making places work better every day?

• Wage:

  £24,854.56 a year

  Check minimum wage rates (opens in new tab)

  Start strong with competitive pay from day one, annual salary reviews and the Mitie Matching Share Plan — where you could even earn free shares. At Mitie, your growth, reward and future potential rise together.

• Training course: IT solutions technician (level 3)
• Hours: Monday to Friday, 8.00am - 4.30pm.

  40 hours a week

• Start date:

  Saturday 1 August 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As our IT Apprentice you will assist our Technology department with IT support, infrastructure maintenance, system configuration and troubleshooting, whilst developing core technical skills and completing a Level 3 apprenticeship within a fast-paced, real-world environment.

Here's a glimpse of what your journey could include:

• Providing first-line technical support to both internal and external customers; including troubleshooting hardware, software and network issues
• Assisting with the installation, configuration and maintenance of IT equipment
• Supporting the setup and administration of user accounts, permissions and access controls across business systems
• Helping to monitor IT systems, networks and infrastructure to ensure performance, security and availability
• Assisting to maintain and update software, operating systems and security patches
• Supporting cloud-based platforms and services
• Working alongside the wider team across the service desk and projects to support with system upgrades, network improvements and new technology developments
• Assisting with documenting IT processes, systems and troubleshooting guides
• Supporting cybersecurity practices including antivirus management, password policies and incident reporting
• Ensuring all IT support requests are logged, tracked and update through the helpdesk ticketing system

Where you'll work

G B E C House
31 Barnett Way, Barnwood
Gloucester
GL4 3RT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Work at any stage of the solution lifecycle.
• Interpret client requirements.
• Prioritise tasks to work within agreed project plans.
• Ensure resources are used efficiently and responsibly.
• Design solutions to meet client and business requirements.
• Identify technical solutions using creative and critical thinking.
• Install hardware or software, either physically or virtually.
• Search and use different types of data or information sources.
• Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
• Deploy and implement solutions, supporting change management practices.
• Create and maintain documentation in accordance with best practice and organisational requirements.
• Support multiple contemporary or legacy solutions to required levels of service.
• Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
• Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
• Apply continuous professional development CPD to support their own learning, business needs and technical developments.
• Work at any stage of the solution lifecycle.
• Interpret client requirements.
• Prioritise tasks to work within agreed project plans.
• Ensure resources are used efficiently and responsibly.
• Design solutions to meet client and business requirements.
• Identify technical solutions using creative and critical thinking.
• Install hardware or software, either physically or virtually.
• Search and use different types of data or information sources.
• Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
• Deploy and implement solutions, supporting change management practices.
• Create and maintain documentation in accordance with best practice and organisational requirements.
• Support multiple contemporary or legacy solutions to required levels of service.
• Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
• Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
• Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Training schedule

As part of your Apprenticeship, you will be enrolled onto a IT Solutions Technician Level 3 qualification which normally runs for 2 years. You will be fully supported by our partnered training provider, Baltic Training, to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.

Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have – and those you have yet to discover!

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills

About this employer

At Mitie, we’re the UK’s leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Rock Power Connections are proud to be part of Mitie designing and building electrical infrastructure solutions across the UK, bringing high voltage power to the places it’s needed.

Company benefits

Enjoy wellbeing support, virtual GP access, flexible lifestyle benefits, discounts, share schemes and recognition rewards. With learning pathways and real career growth, Mitie gives you the tools, choice and support to thrive every day.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

earlycareersresourcing@mitie.com

The reference code for this apprenticeship is VAC2000031118.

Apply now

Closes in 13 days (Tuesday 26 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.