Customer Service Administrator Apprentice

CITY & GUILDS LIMITED

Wakefield (WF1 2UN)

Closes in 14 days (Wednesday 27 May 2026)

Posted on 12 May 2026

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Summary

City & Guilds are delighted to be recruiting for an Customer Service Administrator Apprentice. Based at our Wakefield office, you will work on a full time (35 hours) basis.

Wage

£16,000 a year

Minimum wage rates (opens in new tab)

You’ll receive an increment at 12months and upon completion

Training course
Customer service specialist (level 3)
Hours
Between 8.00am - 6.00pm over seven days. You will be required to work different shift patterns to cover the Customer Service centres opening hours.

35 hours a week

Start date

Wednesday 1 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this role, you’ll:

  • Greet and assist visitors during scheduled events
  • Respond to customer enquiries via phone and email
  • Provide general administrative support to the team
  • Manage meeting room bookings and prepare spaces
  • Handle incoming and outgoing post and deliveries
  • Maintain a tidy and professional reception area
  • Support compliance with health and safety procedures

Where you'll work

4 Red Hall Court
Wakefield
WF1 2UN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SCL EDUCATION & TRAINING LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Apprenticeship Eligibility:

  • Being aged 16 or over
  • Having the right to work in England and having been a resident in the UK/EEA for at least three years before starting the apprenticeship
  • Not be in full-time education at the start of employment/apprenticeship
  • Do not hold a qualification at the same level or above in the subject matter of the apprenticeship (i.e. if applicant holds a BTEC Business qualification they will not be eligible for a Business Administration apprenticeship)

About this employer

Our Story And Mission 


To find out more about City & Guilds please click on the following link:

 

https://www.cityandguilds.com/about-us (opens in new tab)

Company benefits

Excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities, free parking and much more. 

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Customer Service Administrator

Ask a question

The contact for this apprenticeship is:

SCL EDUCATION & TRAINING LIMITED

The reference code for this apprenticeship is VAC2000031016.

Apply now

Closes in 14 days (Wednesday 27 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.