Apprentice Business Administrator

City College Norwich

Norfolk (NR2 2LJ)

Closes in 18 days (Sunday 31 May 2026 at 11:59pm)

Posted on 11 May 2026

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Summary

Support the processing of examination and achievement administrative tasks ensuring they are complete and accurate in a timely manner. This includes maintenance of a large student database and the interrogation of the data contained within.

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, shifts to be confirmed.

  37 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To work with academic staff to ensure all examinations and achievement processes are processed efficiently.
• To process registrations, test bookings and achievements accurately and timely. Liaising and advising as necessary both internally and externally.
• To provide excellent customer service and support through the examinations and achievement process.
• Management of own area of work ensuring all students and academic staff requirements and needs are timely, accurate and complete.
• To link closely with a number of teams to support examinations process.
• Support examination conduct activities, with the preparation of Attendance Registers, the issuing of exam papers and the collation and dispatch of papers/materials to the relevant Awarding Organisation when required.
• To process examination and achievement data, ensuring eligibility for government funding and to establish student fees in conjunction with internal policies.
• To have an awareness of  the integrity of the exams process by maintaining a thorough understanding of the JCQ and other Awarding Organisations regulations including funding regulations.
• To be responsible for the quality of data in the appropriate computer systems, this involves data entry, checking and control, amendments, interrogation, and scanning. Including the use of Reports and any other databases as necessary.

Where you'll work

5 Ipswich Road
Norwich
Norfolk
NR2 2LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE NORWICH

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Apprenticeship training will take place at City College Norwich.

Requirements

Essential qualifications

GCSE in:

• English (Language or Literature) (grade 4/C)
• Mathematics (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Patience

Other requirements

Occasional evening or weekend working may be required.

The role is subject to safeguarding checks in line with college policy.

About this employer

At our college, we put you in control of your future. We offer you the best opportunities to learn, to gain experience of work and to succeed in your chosen course. There is a whole world of opportunity waiting for you here at City College Norwich, along with unrivalled experiences.

https://www.ccn.ac.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

City College Norwich offers a supportive and inclusive working environment, excellent training opportunities and the chance to make a real difference to learners’ experiences and outcomes. This apprenticeship is an ideal stepping stone into a career in education administration.

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE NORWICH

CCN Apprenticeships

apprenticeships@ccn.ac.uk

01603773365

The reference code for this apprenticeship is VAC2000030887.

Apply now

Closes in 18 days (Sunday 31 May 2026 at 11:59pm)