Apprentice - Trainee Legal Assistant Property Team/Receptionist
THORNES LEGAL LTD
WOLVERHAMPTON (WV1 1UA)
Closes in 19 days (Monday 1 June 2026 at 11:59pm)
Posted on 12 May 2026
Contents
Summary
Thornes Solicitors are looking to take on an Administration Apprentice to support the Property Team and provide cover for Reception when needed. You will develop skills in general administrative tasks, file opening, data entry, scanning and telephone calls.
- Wage
-
£15,080 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday, 8.45am- 5.00pm.
36 hours 15 minutes a week
- Start date
-
Monday 15 June 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Throughout the following tasks accuracy, confidentiality and a professional approach are essential:
- Work closely within the Property Team to provide general administrative support as required
- Provide cover to our reception area as needed including but not limited to greeting clients and visitors in a professional manner, using appropriate greetings, respond to and process telephone calls, receive, record and relay telephone messages accurately and in a timely manner as required. Respond to client’s specific requests for information on services in a positive and professional manner by transferring the client to the appropriate administrator
- Support the property department with scanning, opening files and any other duties as required
- Banking of cheques and cash as required
- Always remain professional
- Adhere to all appropriate office administration procedures as detailed within the Office Operations Manual
- Ensure confidentiality and security of all practice and client data - ensure GDPR requirements are always upheld
- Support document retrieval as required
- Provide break cover to the receptionist each day
- Undertake any relevant and specific training as required in support of the achievement of the role and wider office objectives including completion of the L3Business Administration Apprenticeship
- Use appropriate IT packages to achieve the above
- Work in accordance with all internal policies and procedures
- Adhere to all health and safety policies and procedures and use all equiptment in a safe and appropriate manner
- Complete any other reasonable task, project or action as required in support of the overall aims and objectives of the department and wider organisation
Where you'll work
OLD BANK CHAMBERS
LICH GATES
WOLVERHAMPTON
WV1 1UA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period
- You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge or Telford, followed by monthly assessor visits to you in your company
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Positive attitude
- Willingness to learn
Other requirements
- The successful candidates must have basic IT knowledge and be familiar with some IT software
About this employer
We are a professional, but friendly, customer focused law firm based in Lich Gates, in the heart of Wolverhampton City Centre. We provide specialist legal help and support on divorce and family matters, residential conveyancing and wills and probate. We take our responsibilities as a local employer very seriously and appreciate the importance of a fair and supportive work environment whilst enabling our team to have fun at work. In return we seek to recruit and retain individuals with a passion for exceptional client services with everyone playing their part in ensuring our client’s needs are met with professionalism, integrity and sensitivity. Our local community is also very important to us and we enthusiastically support business development initiatives, local charities and organisations and are actively involved in the Law Society
After this apprenticeship
- Upon successful completion of the apprenticeship, there may be a full-time position available
- Beyond that, progression is dependent upon business needs, performance and suitability of the apprentice and interest in an ongoing career within the firm
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Aimee Newman (In-Comm)
aimeen@in-comm.co.uk
The reference code for this apprenticeship is VAC2000030831.
Apply now
Closes in 19 days (Monday 1 June 2026 at 11:59pm)