Business Administrator Level 3 Apprentice

TAYNTONS (LS) LTD

Gloucester (GL1 2EH)

Closes in 17 days (Friday 29 May 2026 at 11:59pm)

Posted on 12 May 2026

Print

Contents

Summary

The purpose of the role is to provide support to the care team supporting the team’s activities and achievement of its business objectives. 

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm with 1 hour unpaid for lunch.

35 hours a week

Start date

Monday 29 June 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include:

  • Dictation when required
  • Answering phones and dealing with general enquiries - to include calls to clients with basic information, setting up appointments etc
  • Handling new enquiries and taking initial details (doing conflicts/booking in/making enquiries with the local authority as to what the matter is)
  • Entering key dates onto the system - into diaries and onto DPS – eventually moving to chasing these to see if evidence/documents received
  • Allocating counsel fees on CCMS, dealing with the fee notes and emails relating to this
  • Dealing with payments on account on CCMS, uploading these requests and then after dealing with the payment
  • Dealing with post – incoming and outgoing post for the department
  • Downloading documents from the court portal and putting these onto DPS
  • Downloading notifications from CCMS and putting on DPS
  • Opening files, carrying out opening procedures
  • Closing files

Where you'll work

5th Floor
Llanthony Warehouse
The Docks
Gloucester
GL1 2EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLOUCESTERSHIRE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Standard
  • Workplace delivery

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

Other requirements

Pro-active with good interpersonal skills and an ability to communicate effectively, both orally and in writing. Excellent client relationship skills.

About this employer

Tayntons understands the importance of our client relationships and its heritage. We are proud to be one of the oldest law firms in Gloucester offering a full range of services for businesses and individuals. After more than 165 years, our lawyers continue to deliver practical, efficient solutions to clients in Gloucestershire and nationwide. We are dedicated to providing the highest level of service to our clients and fully engaging in our community.

https://www.tayntons.co.uk/ (opens in new tab)

Company benefits

23 days per year, plus bank holidays and birthday off.  Ability to earn two extra days for no sick time. 

After this apprenticeship

  • Potential position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipsvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC2000030739.

Apply now

Closes in 17 days (Friday 29 May 2026 at 11:59pm)