Workday Support Apprentice – Steven Eagell Group – Milton Keynes, MK5 8PA – £15,600p/a – 37.5hrs/w

STEVEN EAGELL LIMITED

Milton Keynes (MK5 8PA)

Closes in 27 days (Thursday 4 June 2026 at 11:59pm)

Posted on 8 May 2026

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Summary

Working closely with the Workday Specialist and Payroll team, the apprentice will provide technical and user support across the organisation, assist with system optimisation, analyse data, troubleshoot issues, and support continuous improvement initiatives.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 29 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This apprenticeship provides an excellent opportunity to gain hands-on experience supporting a business-critical HR and payroll system while working towards a Digital Support Technician Level 3 qualification.

The successful candidate will develop practical technical support skills while gaining valuable experience in digital systems, stakeholder collaboration, problem-solving, and business operations.

Main Duties

  • Deliver first-line support to Workday users across the business
  • Assist employees with system access, navigation, and user queries
  • Support troubleshooting activities for Workday and related systems
  • Help maintain support documentation and user guidance materials
  • Configure and maintain digital devices and user system settings where required
  • Prioritise workload effectively to meet deadlines and service expectations
  • Track progress of support requests and assigned tasks
  • Support project activities and system updates within agreed timelines
  • Demonstrate effective organisation and time management skills

Compliance & Data Management

  • Follow company policies relating to data protection, confidentiality, and GDPR
  • Ensure sensitive employee and payroll information is handled securely
  • Understand the importance of cyber security and secure system usage
  • Support compliance with internal processes and relevant legislation
  • Use Microsoft Excel and reporting tools to analyse system data
  • Support data validation and identify inconsistencies or trends
  • Assist with reporting and data cleansing activities
  • Maintain accurate records of support requests and resolutions

Systems & Continuous Improvement

  • Identify opportunities to improve system processes and user experience
  • Support testing of new functionality, updates, and enhancements within Workday
  • Assist in streamlining processes to improve efficiency across HR and Payroll operations
  • Contribute ideas for continuous improvement initiatives
  • Investigate and support the resolution of system-related issues
  • Assist with diagnosing user and technical problems
  • Support root cause analysis activities where appropriate
  • Work with internal teams and external support providers when required

Teamwork & Communication

  • Work closely with the Workday Specialist, Payroll team, and wider business users
  • Build positive working relationships with colleagues across departments
  • Communicate technical information clearly to non-technical users
  • Deliver a professional and customer-focused support service
  • Log and monitor support issues accurately
  • Escalate complex technical problems appropriately
  • Provide updates to users on progress and resolutions
  • Ensure issues are resolved within agreed service expectations

System Configuration

  • Support setup and configuration of user accounts, permissions, and system access
  • Assist with device and software configuration activities
  • Maintain accurate records of configurations and updates
  • Support users with hardware and software-related queries where required

Where you'll work

Power House
Harrison Close, Knowlhill
Milton Keynes
MK5 8PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Administrative skills
  • Team working
  • Initiative

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

Eligibility

You must meet the following eligibility criteria to apply for the role:

  • Have been a UK/EEA resident for the last 3 years
  • Hold valid residency status
  • Have the right to work in the UK

About this employer

Award-winning company and a leading Toyota and Lexus dealer group.

Established in Milton Keynes in 2002, we have subsequently grown to be an award-winning company and a leading Toyota and Lexus dealer group in the UK, with branches in Bedfordshire, Buckinghamshire, Cambridgeshire, East of England, Essex, Herefordshire, Hertfordshire, Kent, Norfolk, Northamptonshire, Oxfordshire, Staffordshire, South East, South West Midlands, Suffolk, West Midlands, West Sussex and Worcestershire

https://www.steveneagell.co.uk/ (opens in new tab)

After this apprenticeship

Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a Digital Support Technician.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC2000030727.

Apply now

Closes in 27 days (Thursday 4 June 2026 at 11:59pm)