Customer Service Advisor Apprentice
BEIJER REF UK LIMITED
Leeds (LS27 0LL)
Closes in 21 days (Friday 29 May 2026 at 11:59pm)
Posted on 8 May 2026
Contents
Summary
Enrol in our Customer Service Level 2 Apprenticeship to master client care. Acquire practical experience, hone skills, and drive business success. This is more than just a job — it’s the start of a career.
- Wage
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£26,520 a year
Check minimum wage rates (opens in new tab)
If you are aged 19 or over after the first 12 months, you will then be paid the national minimum wage for your age.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Working Week (Days and Hours to be included)
Mon- Friday 8am-5pm 1-hour unpaid lunch break
40 hours a week
- Start date
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Wednesday 10 June 2026
- Duration
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1 year
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Level 2 Apprentice, your typical day involves providing excellent service to customers and supporting the smooth operation of the business. You'll:
- Welcome customers warmly and assist with inquiries in person, over the phone, and via our email ticketing system.
- Handle customer complaints or concerns professionally, seeking solutions to ensure satisfaction.
- Process transactions accurately and efficiently.
- Assist with stock management, ensuring stock is where it needs to be to achieve on time in full deliveries.
- Maintain cleanliness and organisation of your area.
- Learn about products and services offered by the business and provide information and recommendations to customers.
- Complete administrative tasks as needed, such as filing paperwork or updating customer records.
Who we are
Beijer Ref UK is a leading B2B wholesaler in the refrigeration and HVAC sector, supplying professional contractors who install and maintain systems across retail food, cold storage and commercial environments.
Our customers rely on us to deliver accurate, dependable service in fast-paced and often time-critical environments.
Our Retail Support Team is a centralised customer service function based in Leeds. The team supports specialist customers operating in cold chain retail.
The work is varied, detailed, and plays a key role in customer satisfaction and retention.
The opportunity:
We’re offering the opportunity to join our Retail Support Team as a Customer Service Advisor Apprentice.
This is a real job with real responsibility, combined with structured training through a recognised apprenticeship. You’ll learn how to provide professional customer service in a B2B environment while building valuable skills for a long-term career with us.
No previous industry experience is required — full training will be provided.
What you’ll be learning and doing:
- Handling customer enquiries by phone and email in a professional manner
- Processing customer orders accurately using company systems
- Communicating clearly with customers about orders, deliveries and queries
- Working with internal teams to resolve customer issues
- Developing knowledge of products, systems and processes
- Organising and prioritising tasks in a busy office environment
- Building confidence, attention to detail and customer service skills
About the apprenticeship:
- Level 2 Customer Service Practitioner
- Work-based learning with dedicated off-the-job training time
- Support from a workplace mentor and external training provider
- Opportunity to progress into a permanent Customer Service
- Advisor role, based on performance and capability
Who we’re looking for
We’re looking for someone with the right attitude and willingness to learn.
You may be a good fit if you:
Enjoy helping people and solving problems
Take pride in accuracy and attention to detail
Are reliable, organised and keen to develop new skills
Communicate clearly and professionally
Are comfortable using computers and learning new systems
Want to start or build a career in a professional business environment
What we offer
A permanent role combined with recognised apprenticeship training
Structured support and development from day one
A professional, supportive team environment
Clear expectations and on-the-job coaching
Competitive apprentice salary and company benefits
Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop customer service skills while contributing to the success of the business.
Where you'll work
15 Bruntcliffe Avenue
Leeds 27 Industrial Estate
Morley
Leeds
LS27 0LL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF ENGLAND TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The apprentice will have an assigned Educator from Heart of England Training.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
DBS check
About this employer
Who we are Beijer Ref UK is a leading B2B wholesaler in the refrigeration and HVAC sector, supplying professional contractors who install and maintain systems across retail food, cold storage and commercial environments.
After this apprenticeship
It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given.
Ask a question
The contact for this apprenticeship is:
HEART OF ENGLAND TRAINING LIMITED
Louisa Barby
Apprenticeshiprecruitment@hoet.co.uk
01788568425
The reference code for this apprenticeship is VAC2000030645.
Apply now
Closes in 21 days (Friday 29 May 2026 at 11:59pm)