IT Apprentice

NEWLYN PLC

Northampton (NN1 2NE)

Closes on Sunday 14 June 2026

Posted on 7 May 2026

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Summary

This is an entry‑level position designed to develop foundational skills in IT support. Training will be provided to enable the postholder to carry out their responsibilities effectively and to progress within the team.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Dependent on age and experience 

Training course
Information communications technician (level 3)
Hours
Monday to Friday 8am to 4pm.

37 hours 30 minutes a week

Start date

Saturday 20 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide first‑line IT support to users by responding to queries, logging issues, and resolving routine technical problems.
  • Support the setup and maintenance of user accounts across Microsoft 365, Active Directory, and other core systems.
  • Assist with laptop and desktop setup, software installation, and basic troubleshooting of devices and applications.
  • Help manage Microsoft 365 services, including email, Teams, SharePoint, and OneDrive.
  • Monitor system alerts, perform routine updates, and support general IT maintenance tasks.
  • Work with external suppliers by raising support tickets and tracking progress where needed.
  • Contribute to maintaining accurate records, including asset information and support documentation

Where you'll work

33-37 Sheep Street
Northampton
NN1 2NE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Remote learning
  • 6 hours off-the-job learning 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Math (grade 4/C or above)

Desirable qualifications

GCSE in:

ICT (grade 4/C or above)

A Level in:

ICT (grade C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Logical
  • Team working
  • Initiative

About this employer

Our client was formed in 1999, they are one of the largest independent enforcement agents in the country offering a local and nationwide service to Local Authorities clients. Professional, friendly service runs through everything they do, and they are keen to develop their team’s passion, innovation, and integrity.

The Junior IT Helpdesk Engineer will escalate more complex issues to senior team members and work with key external suppliers by raising support tickets, supplying relevant diagnostic information, and monitoring progress to ensure timely resolution.

Company benefits

  • Competitive salary reflective of experience.
  • Contributory pension scheme.
  • Health Cash Plan.
  • Extra day holiday for your birthday.
  • HAPPII Awards.
  • Bike to work scheme
  • Access to various learning and development programmes.

After this apprenticeship

Permanent position on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

01536851190

The reference code for this apprenticeship is VAC2000030505.

Apply now

Closes on Sunday 14 June 2026