Insurance Premium Technician Apprentice
Velonetic
Chatham (ME4 4RQ)
Closes in 11 days (Tuesday 19 May 2026)
Posted on 7 May 2026
Contents
Summary
Joining Velonetic as an Insurance Premium Technician is a great way to start your career in insurance. Full training will be provided. You’ll be part of the Operations Team, responsible for carrying out our core business services whilst completing your apprenticeship and gaining industry qualifications.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Financial services administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.30 pm.
37 hours 30 minutes a week
- Start date
-
Monday 14 September 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll be part of the Operations Team, responsible for carrying out our core business services, which include performing checks on insurance documents, processing premium transactions and processing claims transactions.
Your role will involve performing standard technical checks and processes linked to the risks being processed, ensuring that agreed market Service Level Agreements (SLAs) for quality and turnaround times are met. You will:
- Conduct technical checks on insurance documentation to ensure accuracy
- Identify discrepancies or errors within documentation
- Use systems to support technical processing, with supervision or referral where applicable
- Liaise with customers and brokers to resolve queries and issues
- Input details into databases to initiate settlements or updates
- Complete accurate reporting related to the work being processed
- Support and contribute to innovation and process improvement projects
- Review and validate insurance documentation
- Take ownership of your own workload
Where you'll work
Walter Burke Way, Chatham Maritime
Chatham
ME4 4RQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIES LEARNING SOLUTIONS LIMITED
Training course
Financial services administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
- Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
- Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
- Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
- Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
- Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
- Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
- Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
- Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
- Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
- Plan, organise and prioritise own tasks, managing time and resources effectively.
- Identify opportunities for continuous improvement and recommend solutions to improve processes.
- Apply current and developing sustainable principles and techniques relative to role.
- Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
- Work in line with organisational equity, diversity, and inclusion policies.
- Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
- Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
- Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
- Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
- Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
- Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
- Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
- Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
- Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
- Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
- Plan, organise and prioritise own tasks, managing time and resources effectively.
- Identify opportunities for continuous improvement and recommend solutions to improve processes.
- Apply current and developing sustainable principles and techniques relative to role.
- Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
- Work in line with organisational equity, diversity, and inclusion policies.
Training schedule
Your apprenticehsip training will be delivered remotely.
Requirements
Essential qualifications
GCSE in:
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Number skills
- Team working
About this employer
Velonetic is a technology-focused service provider transforming insurance transactions in the London market. A joint venture by DXC Technology, Lloyd’s, and the International Underwriting Association (IUA), we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance. Processing over £117 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. As the insurance market evolves at an unprecedented pace, there have never been a more exciting time to join us.
Over the course of the apprenticehsip programme, you’ll study for a recognised qualification at the same time as gaining valuable hands‑on experience in your role, developing practical skills while contributing to real work that makes an impact.
https://www.velonetic.co.uk/careers (opens in new tab)
Company benefits
- Flexible working alongside regular office time for collaboration (reasonable travel expenses covered)
- Flexible benefits
- Laptop and home working equipment provided
After this apprenticeship
You’ll join us on a permanent contract and your apprenticeship is just the start of your journey, laying the foundation for future career progression within Velonetic.
Ask a question
The contact for this apprenticeship is:
DAVIES LEARNING SOLUTIONS LIMITED
VeloneticEarlyCareers@dxc.com
The reference code for this apprenticeship is VAC2000030504.
Apply now
Closes in 11 days (Tuesday 19 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.