Customer Service Apprentice

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Recruiting nationally

Closes on Friday 19 June 2026

Posted on 8 May 2026

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Summary

Specsavers Bridgnorth have a great opportunity for someone to join their team to complete the Customer Service Practitioner Level 2 apprenticeship. This role would be a great start to a long lasting career with progression opportunities later in the future.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Weekend flexibility will be required for working hours (30-40 hours per week). Shifts will be between below opening hours: 9:00am - 5:30pm, Monday - Saturday. 10:00am - 4:30pm, Sunday. One late finish per week - 7:30pm (this will have a later start time).

40 hours a week

Start date

Monday 22 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering telephone calls
  • Booking appointments (making sure these are the correct/ suitable appointments for patients requirements)
  • Approaching customers that are browsing, seeing if they need assistance
  • Registering patients
  • Pre-Screening tests
  • Supporting customers with frame selection
  • Collections, adjusting glasses (checking the glasses fit comfortably and adjusting where needed)
  • Repairing glasses
  • Supporting and teaching customers with the correct way to use contact lenses
  • General admin (keeping track of diarys, making sure correct appointments have been booked) 

Where you'll work

Bridgnorth - 60 High Street.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2
  • Functional Skills Maths & English (if required)
  • No day release, training provided within the working environment
  • Online portfolio, coach visits once a month

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Specsavers Bridgnorth is located within the highstreet. The team have many years experience, providing an inviting environment where they feel looked after and comfortable. 

After this apprenticeship

On successful completion of the apprenticeship, the opportunity to continue to develop and grow within the business and progression opportunities.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Nova Training

apprenticeships@novatraining.co.uk

The reference code for this apprenticeship is VAC2000030493.

Apply now

Closes on Friday 19 June 2026