Apprentice Quoting and Query Coordinator

PERI LIMITED

Essex (CM13 3JZ)

Closes in 23 days (Wednesday 3 June 2026 at 11:59pm)

Posted on 11 May 2026

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Summary

Support the Quoting & Query Coordinators, Sales Engineers & Customer Service Team.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, times to be confirmed.

37 hours 30 minutes a week

Start date

Monday 15 June 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Production of quotations
  • Assist with Query Log and resolutions
  • Producing Conversion to Sale Quotations/Losses
  • Raising credits for sales engineers
  • Managing queries from customers
  • Producing current on hire reports for customers
  • Assisting sales team to close projects
  • Inputting data into ECM (quoting program)
  • Develop good working relationships with Sales, Logistics, Technical and Accounts Departments
  • Working closely with Quoting & Query Coordinator Technical Team Leaders and Sales Engineers
  • Reducing DSO (Days Sales Outstanding) by assisting Sales Engineers with query resolution and customer disputes         

Where you'll work

Peri Ltd
Warley Street Great Warley
Essex
CM13 3JZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

On the job training.

More training information

SR Apprenticeships is a leading national training provider delivering Apprenticeship programmes throughout the UK.

Requirements

Essential qualifications

GCSE in:

  • 5 GCSEs (grade C/4/Pass)
  • English (grade C/4/Pass)
  • Maths (grade C/4/Pass)
  • Science (grade C/4/Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Initiative
  • Full UK driving licence
  • Motivated
  • Willing to learn
  • Ambitious
  • Comfortable with microsoft
  • Resilient
  • Positive and proactive
  • Reliable

About this employer

Since 1969, we have worked alongside our customers to create safe, innovative and optimal systems for their construction projects, no matter how complicated, challenging or unique they are.

https://www.peri.ltd.uk/ (opens in new tab)

Company benefits

  • Private Healthcare 
  • 20 days annual leave including 5x days extra over Christmas 

After this apprenticeship

Senior quoting coordinator, manager.

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC2000030490.

Apply now

Closes in 23 days (Wednesday 3 June 2026 at 11:59pm)