Level 3 IT apprentice

JMAN GROUP LIMITED

London (EC3N 3AJ)

Closes in 19 days (Wednesday 27 May 2026 at 11:59pm)

Posted on 8 May 2026

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Summary

JMAN are seeking a proactive, curious Apprentice to join our global IT team in London, supporting over 600 employees worldwide. This role goes far beyond basic troubleshooting; you will be at the heart of our digital infrastructure. You will study towards the Information Communications Technician Apprenticeship (Level 3).

Wage

£21,000 a year

Check minimum wage rates (opens in new tab)

The salary is not negotiable for this role.

Training course
Information communications technician (level 3)
Hours
Monday-Friday 9am-6pm

40 hours a week

Start date

Monday 6 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Modern Cloud Management: Gain hands-on experience with Microsoft 365, Entra ID (formerly Azure AD), and Intune.
  • Real-World Impact: Move past "password resets" to manage complex, industry-standard environments.
  • Mentorship: Receive dedicated training and guidance while working toward a recognised IT qualification.

In this role, you will be the first point of contact for all technical issues. Your day-to-day tasks will include:

  • 1st Line Technical Support: Monitoring the IT helpdesk, logging tickets, and resolving hardware/software issues for end-users’ desk side, via our ticketing system and Teams.
  • Microsoft 365 Administration: Managing user licenses, configuring Outlook/Teams settings, and assisting with SharePoint permissions.
  • Identity & Device Management: Learning to use Microsoft Entra for user/group administration and Microsoft Intune for managing company devices.
  • The Employee Lifecycle: Handling the "Joiners and Leavers" process—ensuring new starters have everything they need on day one and securely offboarding departing employees.
  • Hardware Deployment: Managing the Laptop Enrolment process, using Autopilot and Intune to ensure machines are correctly imaged, encrypted, and ready for use.
  • Security & Compliance: Maintaining security best practices, such as Multi-Factor Authentication (MFA) setup and ensuring devices are compliant with company policies.

Where you'll work

JMAN
10 Lloyds Avenue
London
EC3N 3AJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

LearnTech will provide your training.

JMAN operates a hybrid working policy, and as IT apprentice you will be required to work in the office 4 days a week.

The other day you can work from home and focus on apprenticeship training.

Requirements

Essential qualifications

GCSE in:

  • English (grade 6 or above)
  • Mathematics (grade 6 or above)

Desirable qualifications

GCSE in:

6 GCSEs minimum (grade 6 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

JMAN is a high-growth data engineering and science consultancy specialising in commercial value creation for Private Equity and global corporates.

  • Scale & Reach: 600+ experts across London (HQ), New York, and Chennai.
  • Track Record: Founded in 2013; backed by Baird Capital since 2023.
  • Ambitious Growth: Rapidly expanding US operations with the goal of matching our European footprint by 2027.
  • Expertise: A unique synergy of commercial consulting, data science, and software engineering.

Why Join Us?

Our vision is to be the "passport to your future." We provide a fast-paced, high-growth environment where the skills, exposure, and values you gain at JMAN will open doors globally for the rest of your career.

https://jmangroup.com/ (opens in new tab)

Company benefits

  • Private Medical insurance
  • Cashplan
  • Pension scheme
  • Life Insurance 
  • Life Income Protection
  • EAP

After this apprenticeship

For the right candidate we would expect:

  • 1st Line Support Engineer

Followed by:

  • 2nd Line Support Engineer or Network Engineer.

     

Ask a question

The contact for this apprenticeship is:

JMAN GROUP LIMITED

People team

peopleteam@jmangroup.com

The reference code for this apprenticeship is VAC2000030328.

Apply now

Closes in 19 days (Wednesday 27 May 2026 at 11:59pm)