Medical Administrator Apprentice

EASTGATE MEDICAL GROUP

N YORKS (HG5 0AD)

Closes on Friday 10 July 2026

Posted on 8 May 2026

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Summary

VQ Solutions are seeking a professional and motivated individual to join the team at Eastgate Medical Group. This rewarding role involves supporting both reception and administrative teams, delivering exceptional service to patients and offering essential assistance to the wider Practice team.

Wage

£16,575 a year

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Training course
Business administrator (level 3)
Hours
The surgery opening hours are 08:00- 18:00. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 13 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting the administration and receptionist teams with patient registration, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
  • Assist the Care Co-Ordinator with organisation of private reporting, medical record requests, and long-term condition co-ordination 
  • Support staff with the distribution of information, messages and enquiries for the clinical team
  • Responsible for the clinical coding of relevant information into patients’ electronic healthcare records on the clinical system, adhering to the standard SNOMED CT codes and relevant organisational policies
  • Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
  • Undertake a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team

Where you'll work

EASTGATE SURGERY
31B YORK PLACE
KNARESBOROUGH
N YORKS
HG5 0AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VQ SOLUTIONS LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
  • You will have a dedicated VQ Mentor and will also be supported internally by your manager
  • During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
  • The best part? All apprenticeship work will be completed during working hours

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Minimum C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Ability to prioritise
  • Good time management
  • Flexibility

Other requirements

  • Due to the nature of this role, a high level of discretion is both expected and essential

About this employer

We provide comprehensive NHS primary care services to help you manage your health and well-being. Our aim is to provide a high-quality, caring and personal health care service to our whole patient population by: Putting our patients at the centre of what we do. Having a highly qualified and trained multi-professional integrated primary Healthcare Team Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.

After this apprenticeship

  • Eastgate Medical Group offers excellent progressional routes, this could include nurse training, pharmaceutical and further operations management training

Ask a question

The contact for this apprenticeship is:

VQ SOLUTIONS LTD

Recruitment Team

recruitment@vqsolutions.co.uk

01423 740006

The reference code for this apprenticeship is VAC2000030148.

Apply now

Closes on Friday 10 July 2026