Customer Service Advisor Apprentice

APEX RADIO SYSTEMS LTD

Gateshead, (NE11 9SZ)

Closes in 21 days (Wednesday 27 May 2026 at 11:59pm)

Posted on 6 May 2026

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Summary

We’re seeking a Customer Service Advisor Apprentice to support our technical department in delivering an exceptional service experience to our valued customers. If you’re confident on the phone, highly organised, and thrives in a dynamic, target-focused environment,
we’d love to hear from you.

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9am- 5pm

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Handling and liaising with customers on a range of technical queries via multiple communication channels
  • Preparing and configuring radio equipment and accessories in line with specific order requirements
  • Maintaining accurate customer records using Sage and CRM systems
  • Despatching orders to customers via courier, post, and Apex delivery where required
  • Preparing and issuing customer documentation, including despatch paperwork
  • Maintaining a clean, organised, and safe working environment
  • Communicating effectively with colleagues and other departments on job-related matters
  • Supporting the achievement of organisational and departmental targets
  • Managing follow-ups, diaries, and general administrative duties

Where you'll work

11 Keel Row
The Watermark
Gateshead,
NE11 9SZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ZENITH TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • This is a fully work-based programme. You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
  • You will be studying the Level 2 Customer Service apprenticeship standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Team working
  • Patience

About this employer

Our main business lies in the hire and sale of high-quality two-way radios and associated communications equipment, including body-worn cameras.
Established in 1990, Apex has grown considerably and has three offices; our main HQ is based in Gateshead, where our Customer Service, Accounts, Admin, Sales, Marketing and Management Team work. We also have two additional sites: a large depot in Teesside for our Engineering Team and another southern depot in Cardiff, Wales, where some Sales, Admin and Engineering staff are based

https://apexradio.co.uk/ (opens in new tab)

Company benefits

  • Full training and ongoing support
  • A supportive, close-knit team environment where you’re valued
  • Opportunities to develop your skills in customer service, engagement and administration

After this apprenticeship

  • Progression into a full time role with career opportunities for the right candidate upon completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

ZENITH TRAINING LIMITED

Ian Wilkinson

Ian@we-are-zenith.com

01919171097

The reference code for this apprenticeship is VAC2000030132.

Apply now

Closes in 21 days (Wednesday 27 May 2026 at 11:59pm)