Business Administration Apprentice
D W WINDOWS LIMITED
Bilston (WV14 9NQ)
Closes in 24 days (Saturday 30 May 2026 at 11:59pm)
Posted on 6 May 2026
Contents
Summary
The apprentice will play a key role in ensuring the business meet its key goals and targets. Providing a general administrative support to Operations, Sales and Business Support Teams.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Salary to be reviewed every 6 months.
- Training course
- Business administrator (level 3)
- Hours
-
Working generally Monday - Friday 9.00am - 5.30pm and Saturday 9.00am - 4.00pm
NOTE: Business & Sales departments includes working every Saturday.
37 hours 30 minutes a week
- Start date
-
Monday 1 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We can offer an apprentice valuable skills within each of our three main departments providing valuable skills within all aspects of business administration.
- Sales (including marketing)
- Business Support (including accounts and HR)
- Operations (including installation and aftersales)
The apprentice position would be working in each of the departments, giving the candidate experience of working in staff teams, liaising with other suppliers as well as working with the general public. We have an established team, who would provide support for the candidate to reach their full potential and identify which area of business they enjoy, with an aim for them to further their career. DW Windows have successfully recruited and supported apprentices in the past, who have been offered further employment once the apprenticeship ends.
Sales Support Assistant - To generate sales:
- To work in a busy sales office answering incoming calls and making outbound calls to generate great sales leads
- Book home sales appointments on our CRM system for the sales representatives to attend
- Assist in calculating quotations and price guides for Windows and Doors for our residential customers, provide quotations to customers both verbally and written
- Meet and greet customers in the showroom and provide sales information on our products and services
- Understand the importance of marketing in generating sales
Business Support Assistant - To provide full business support in finances and HR:
- To ensure all financial matters relating to the company are accurately completed and recorded on the Sage50 accounts management system
- To ensure all customer payments are managed accurately. Manage supplier accounts and creditor invoices
- Assist the business support coordinator to process the company payroll in liaison with the company accountant
- Take customer payments daily and perform banking for the business
- Ensure the customer CRM system is maintained
Operations Support Assistant:
Our aim is to complete all installations on time, to a high standard with a "right first time" approach. Our Operations Support Team are desk based, supporting our surveyors, installers and service engineers to make this happen.
Our Operations Department consists of three sub departments:
- Planning Team
- Live Installations Team
- Aftersales Team
The Role - To provide a full installation service through to completion. Working in this department means being trained in all three areas with a view of specialising in one. This role involves liaising with customers, installers, surveyors and suppliers sometimes dealing with challenges.
- Supporting the department in planning and co-ordinating all installations, this will mean liaising with installers to support them with live installations
- Supporting the department in co-ordinating all aftersales calls, this will mean liaising with the service engineers to support them with in-guarantee calls
- Ensuring installations are ready and all information and stock is ready for the fitting teams with clear and transparent instructions
- Ordering products from suppliers
- Working closely with the warehouse team to ensure deliveries have been received and in time for installations
- Liaising with customers to ensure that the install is completed to full satisfaction
- Provide an excellent level of customer service and influence the wider team to achieve the same
Where you'll work
8 Meadow Lane
Coseley
Bilston
WV14 9NQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
P.T.P. TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3 Standard
- Relevant workplace training
- Functional Skills if required
More training information
Your programme will be delivered online, with the following structure:
- 9 Workshops which will be delivered on-line on a monthly basis
- During these sessions, new topics will be taught by your tutor
- Between sessions, you’ll complete self-study tasks spread throughout the week.
- You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 and above)
- Math's (grade 4 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
As this role involves working in HR, confidentiality and trust are essential elements of this role.
You must have good organisation, communication, and time management skills as well as a proactive and methodical approach with an attention to detail. A good understanding of Word, Excel and Outlook is also essential.
About this employer
Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We are a local Wolverhampton installer, and we work on both domestic & commercial properties all over the West Midlands, Staffordshire and Shropshire. Here at DW Windows we would like to think that we are different to any other double-glazing company. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind. Our business has grown to where it is today through satisfied customers recommending us and complementing our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for our customers complete peace of mind. We provide our deposit protection insurance, and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our prices. Our showroom in Coseley has 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom. We have been trading for 20 years and are a leader in window and door installation throughout the West Midlands.
After this apprenticeship
To be decided upon completion of the qualification.
Ask a question
The contact for this apprenticeship is:
P.T.P. TRAINING LIMITED
PTP Recruits
ptprecruits@ptp-training.co.uk
01922651100
The reference code for this apprenticeship is VAC2000030088.
Apply now
Closes in 24 days (Saturday 30 May 2026 at 11:59pm)