Business Admin/Customer Care Apprentice
NORDELL LTD
WORTHING (BN14 8NW)
Closes in 24 days (Friday 29 May 2026 at 11:59pm)
Posted on 5 May 2026
Contents
Summary
You will learn to provide a high level of Customer Care support whilst developing a broad understanding of Commercial activities including Customer Service, Purchasing and Planning.
Work as a hands-on member of the Commercial team, supporting the Commercial Manager, Buyer and wider business, whilst developing skills and knowledge.
- Wage
-
£16,224 a year
- Training course
- Business administrator (level 3)
- Hours
-
8.00am-5.30pm Monday to Thursday.
8.00am to 12.30pm Friday.
39 hours a week
- Start date
-
Monday 15 June 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities and Tasks
- To Act in a Professional Manner at ALL Times.
- To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies.
Customer Care
- Processing sales orders onto the company's ERP system.
- Sales order checking and validation.
- Answering phones and managing incoming emails, responding directly or directing appropriately.
- Keeping customers updated throughout the full order cycle.
- Supporting the coordination and response to customer queries and concerns.
- Actioning responses in a prompt and professional manner.
- Providing general administrative support and front of house duties as required.
Commercial / Buying Exposure
- Assisting with processing purchase orders within the ERP system.
- Supporting the tracking of outstanding purchase orders and deliveries.
- Liaising with suppliers regarding order acknowledgements and updates.
- Supporting the maintenance of supplier information within the ERP system.
Planning Exposure
- Providing support for the Commercial Manager where required.
- Assisting with basic planning and order tracking activities.
- Supporting communication between departments to ensure customer requirements are met.
General Responsibilities
- Documenting processes and supporting updates to standard operating procedures.
- Achieving tasks within set timeframes to meet departmental targets.
- Supporting continuous improvement within the department.
- Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director.
- Observing Health & Safety and manual handling regulations.
- Ensuring all company directives, policies and procedures are adhered to.
- Maintaining 5S and general housekeeping standards.
- Adhering to the practices detailed in the employee handbook.
Where you'll work
UNIT 3-5
DOMINION WAY
WORTHING
BN14 8NW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SIGTA LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
Demonstrates a proactive attitude to learning and development.
Willingness to take initiative and support the wider team.
Able to work in a busy environment whilst maintaining accuracy.
High degree of concentration required, particularly when processing orders and handling customer communications.
As with all apprenticeships, this requires a long-term commitment – there will be assignments and logbook entries to complete. This is a fantastic opportunity to work with a top company, whilst you work towards nationally recognised qualifications.
About this employer
Nordell say:
Nordell is one of the UK’s leading plastic injection moulders, delivering plastic injection moulding services that help businesses turn ideas into engineered plastic components built for lasting value.
From our state-of-the-art facility in Worthing, West Sussex, we combine technical expertise, automation and sustainability to achieve dependable results from concept design and tooling through to full-scale production.
Our injection moulding operations run in a clean, controlled production environment, supporting improved consistency, surface finish and technical performance across every component we produce.
We help manufacturers bring better products to market faster, with repeatable quality and a reliable UK partner they can trust.
Company benefits
- 6 weeks holiday including Bank Holidays.
- Uniform supplied.
- Free tea and coffee and breakfast.
After this apprenticeship
To become a fully trained and qualified in business administration and customer care with Nordell.
Ask a question
The contact for this apprenticeship is:
SIGTA LIMITED
Jacquie
jalstrom@sigta.co.uk
The reference code for this apprenticeship is VAC2000029937.
Apply now
Closes in 24 days (Friday 29 May 2026 at 11:59pm)