Business/Customer Service Apprenticeship
FORESIGHT (NORTH EAST LINCOLNSHIRE)
GRIMSBY (DN32 7SF)
Closes in 17 days (Friday 22 May 2026 at 11:59pm)
Posted on 5 May 2026
Contents
Summary
Are you a young person looking to get your first rung on the career ladder? Highly organised and interested in starting a career in business and customer service? You will provide administrative support to Foresight’s service delivery teams, you’ll gain hands-on experience, and develop key technical and organisational skills.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday between the hours of 08.30-16.00.
37 hours a week
- Start date
-
Monday 1 June 2026
- Duration
-
1 year 4 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you’ll do at work.
- To provide administration support to Foresight.
- To maintain the various databases
- To prepare work following instructions, using computer facilities as appropriate
- To work within the Foresight policies on confidentiality, health and safety, equal opportunities and racial equality at all times
- To support with administration tasks within various departments
- To take an active part in events organised by Foresight
- To be responsible for the completion of all health & safety registers
- To manage stock control of stationery
- To collect, collate and prepare information and statistics for use
- To perform such duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility
- To receive and assist visitors and deal with telephone enquiries
- To assist with monitoring and evaluation of services
Where you’ll work
60 NEWMARKET STREET, GRIMSBY, DN32 7SF.
Where you'll work
60 NEWMARKET STREET
GRIMSBY
DN32 7SF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
AVANT PARTNERSHIP LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
AVANT SKILLS ACADEMY,
Pearl Assurance House,
George Street,
Grimsby,
North East Lincs,
DN31 1HB.
01472 426624
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
As part of the recruitment process, the successful applicant will be invited to complete a work trial prior to the start of the apprenticeship.
The post holder must carry out his/her duties will full regard to the company’s Equality and Diversity Policy and Environmental Policy. The post holder must carry out his/her duties with full regard to the company’s Health & Safety Policy and Procedures and all other company policies and practises.
About this employer
At Foresight, we are a dedicated organisation committed to meeting the needs and requirements of disabled individuals, their families, and carers in North and North East Lincolnshire. Our mission is to provide the way forward for the disabled community, empowering individuals to a new beginning, a brighter future, and a full and enjoyable life.
https://www.foresight-nelincs.org.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Administrator: Undertake a variety of administration tasks using programmes such as microsoft office and other bespoke packages.
Ask a question
The contact for this apprenticeship is:
AVANT PARTNERSHIP LIMITED
Avant Skills Academy
apprenticeships@avant.ac.uk
01472426624
The reference code for this apprenticeship is VAC2000029907.
Apply now
Closes in 17 days (Friday 22 May 2026 at 11:59pm)