IT Support Engineer Apprenticeship
PROFESSIONAL APPRENTICESHIPS LTD
Hull (HU1 3ES)
Closes in 7 days (Tuesday 12 May 2026)
Posted on 5 May 2026
Contents
Summary
We are looking for a passionate, motivated and curious apprentice to join our IT team. We are a Yorkshire based Managed Service Provider (MSP). We love technology, and love to share what we love with our customers.
- Wage
-
£13,728 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Thursday, 8:30am - 5:00pm.
Friday, 8:30am - 3:00pm.
33 hours a week
- Start date
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Tuesday 19 May 2026
- Duration
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1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We’re looking for an Apprentice Engineer to deploy and manage our Products and Services. This is a mixed role, both Field Engineer, helpdesk and workshop technician. The ideal candidate will have a keen interest in IT, an analytical mind with a real problem-solving ability. If you’re excited by helping our end users get the best out of their tech, committed to delivering a great customer experience, our Service team is right for you. Additionally, you’ll provide installation, routine maintenance, and fault repair to a range of office technology products in and around the North of England.
We are keen to find an individual eager to learn and develop their skills rather than someone with a full range of existing skill sets. For the right candidate we are keen to help you achieve Microsoft Certification as well as Manufacturer training by the likes of Ricoh, Kyocera & Lexmark.
Responsibilities and Duties
- Provide routine and emergency fault diagnosis and repair of office technology
- Provide service to Printer/MFP fleets
- Maintain detailed records of repairs and maintenance works
- Maintain and provide an accurate record of stock and parts inventory
- Assist in the ordering of parts and materials for the ongoing service of office technology
- Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond.
- Train end users in the proper use and training of the hardware and software provided
- Maintain accurate records for expenses, mileage, and other relevant information in line with the role
- Perform other duties as assigned by your line manager
- Perform to KPI's in line with company policy
- Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
- Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps
- Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem
Personal characteristics
- Maintain a laser focus on quality, with top-notch written and spoken communication
- A technical predisposition, and the desire to learn
- A can-do attitude with a focus on delighting users
- Willingness to work hard with an excellent work ethic
- Full Clean UK Driving License & Car
- Demonstrable exceptional writing skills and attention to detail
Where you'll work
Norwich House
Savile Street
Hull
HU1 3ES
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PROFESSIONAL APPRENTICESHIPS LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
- Data Security
- Hardware & Software
- Computer Networking and so much more
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
- Cloud & Mobile Technologies
- Technical Problem Solving
- Advanced-Data Security
- Computer Networks
- IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
We’re a Yorkshire based IT Provider, Managed Service Provider (MSP). This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field.
Company benefits
The Benefits
As part of the role, the right candidate will benefit from:
- Laptop Computer
- Mobile Phone
- Regular pay reviews upon good performance
After this apprenticeship
There are opportunities to progress into a permanent role in IT support for the right candidate. They are looking for driven, passionate individuals who want to succeed and they will support you growing as they grow.
Ask a question
The contact for this apprenticeship is:
PROFESSIONAL APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000029876.
Apply now
Closes in 7 days (Tuesday 12 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.