Apprentice Customer Service Representative - Level 2

MUC-OFF LIMITED

POOLE (BH12 1DW)

Closes in 9 days (Sunday 31 May 2026 at 11:59pm)

Posted on 22 May 2026

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Summary

Kick-start your career with a customer service apprenticeship that combines real work experience with structured training.

This will really appeal to someone who has a passion for bikes and is keen to learn how to maintain them through the use of our incredible products!

Wage

Competitive

Competitive wage offered

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 8.30am - 5.30pm and Friday, 8.30am - 4.30pm

39 hours a week

Start date

Wednesday 1 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Gain an expert level of knowledge on the Muc-Off product range through detailed training passing on what you know to customers on muc-off.com 
  • To make real-time suggestions to customers who don’t know what they need  
  • To contribute to web sales by converting customers not only to the right product but also to maximise spend via upsells and incentives 
  • To deal with everyday customer service issues via live chat and phone such as shipping or order enquiries  
  • To answer customer support emails in parallel to running and owning our live chat service 
  • To delight customers when things don’t go to plan helping keep our review scores as high as possible 
  • To help launch new products and services by dealing directly with customers and be the voice of the brand online 
  • To directly assist customers looking for Bicycle, motorcycle, apparel or merch

Where you'll work

UNIT 23
BRANKSOME BUSINESS
BOURNE VALLEY ROAD
POOLE
BH12 1DW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Team working
  • self starter

About this employer

Muc-Off was founded in 1994 and are now the leading supplier of specialist cycling cleaning and maintenance products in the UK. Following 5 years of explosive growth the company is expanding fast into the European, Asian and North American markets focusing on its core categories of cycling, motorcycle and Athlete performance products.

This is a great time to be part of this rapidly growing, truly innovative British business as we embark on new territories and sectors, whilst growing our brand presence across core bicycle and motorbike markets.

https://muc-off.com/ (opens in new tab)

Company benefits

  • Sales Bonus
  • Excellent staff discount on Muc-Off products
  • EAP
  • Medicash
  • Cycle to Work Scheme
  • Chill out areas
  • Brilliant social events

After this apprenticeship

  • Complete Level 3 Customer Service Specialist apprenticeship (more advanced, higher responsibility)
  • Move into entry level roles

Ask a question

The contact for this apprenticeship is:

LEARNING SKILLS PARTNERSHIP LTD

The reference code for this apprenticeship is VAC2000029831.

Apply now

Closes in 9 days (Sunday 31 May 2026 at 11:59pm)