Credit Control Apprentice
J A KEMP LLP
LONDON (EC1M 5QU)
Closes in 19 days (Monday 25 May 2026 at 11:59pm)
Posted on 5 May 2026
Contents
Summary
The purpose of the role is to provide day-to-day support to the operations of the firm’s finance function. The initial focus of the role will be in providing operational support to the credit control function, with a view to broadening the role over time, with appropriate up-skilling, to also provide support to the accounts team.
- Wage
-
£25,500 a year
- Training course
- Credit controller and collector (level 2)
- Hours
-
Monday to Friday, 9.00am to 5.00pm (some flexibility with flexi-time scheme).
35 hours a week
- Start date
-
Monday 8 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Initial key responsibilities will include:
- Processing collections in line with the firm’s procedures.
- Supporting the monthly distribution of statements and reminder letters.
- Handling inbound and outbound calls, emails and written communication relating to debtor accounts.
- Resolving payment issues with a focus on effective solutions.
- Managing and monitoring ongoing payment plans.
- Carrying out administrative/housekeeping tasks within the Credit Control team.
- Responding to client and internal stakeholder enquiries promptly and meeting service expectations.
- Providing tailored support to specified debtors to ensure positive outcomes.
Where you'll work
80 TURNMILL STREET
LONDON
EC1M 5QU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
Credit controller and collector (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
- Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
- Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
- Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
- Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
- Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
- Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.
Training schedule
- On the job training delivered by the employer.
- Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and Mathematics minimum requirement is Entry Level 3.
- Allocation of an apprenticeship delivery coach who will carry out regular training.
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
- Identify, track and support 6 hours off the job training activities.
- Quarterly formal progress review meetings, identifying learning achievements and next steps.
More training information
Internal systems training will be provided by the employer.
Requirements
Essential qualifications
GCSE in:
- English (grade Minimum Grade C or 4)
- Maths (grade Minimum Grade C or 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Non judgemental
Other requirements
- All staff should work towards developing positive working relationships with their colleagues and be prepared to help out in the team whenever necessary.
- Be willing to adapt to change and be pro-active in offering suggestions/solutions to problems and/or queries.
About this employer
J A Kemp is a firm packed with patent and trade mark attorneys at the top of their game, renowned for their technical excellence, human engagement and trusted advice. Our multi-disciplinary IP practice is built on technical and scientific excellence – we are proud to advise clients at the cutting edge of technology and at the forefront of new and successful brands.
Our international reputation at the European Patent Office makes us the first choice for companies and their legal advisers, in the USA and across the globe.
We are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
https://www.jakemp.com (opens in new tab)
Company benefits
- Flexible working hours.
- Life assurance.
- Private medical insurance.
- Pension scheme.
- Performance related bonus.
After this apprenticeship
For the right apprentice we envisage a permanent position within the Finance team, following successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Paul Cotton
paul.cotton@seetec.co.uk
The reference code for this apprenticeship is VAC2000029822.
Apply now
Closes in 19 days (Monday 25 May 2026 at 11:59pm)