Customer Service/ Receptionist Apprentice

ICE Postgraduate Dental Institute & Hospital

SALFORD (M50 3XZ)

Closes in 31 days (Friday 5 June 2026)

Posted on 5 May 2026

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Summary

Immediate start has arisen with an exciting opportunity for an apprentice to join our busy dental hospital. We are looking for a receptionist apprentice for an exciting role working within the team.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm Saturday on rota system.

37 hours 30 minutes a week

Start date

Monday 15 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • General everyday admin tasks
  • Answering the phone internal and external
  • Taking bookings and checking in and out for appointments
  • Sending and receiving of emails
  • Liaising with other parties
  • Taking payments
  • Organisation skills

Where you'll work

NORTHERN HOUSE
24 FURNESS QUAY
SALFORD
M50 3XZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • This qualification requires college attendance one day a month.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above or equivalent)
  • Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

  • The apprentice would need to be hard working, have a friendly nature about them, be confident, and be able to learn how to deal with patients in person and over the phone in a professional manner

About this employer

ICE Postgraduate Dental Institute and Hospital is an evidence-based provider of dental education for dentists, dental nurses and medical specialists. As a dental hospital, ICE also offers specialist treatments to patients including implants, prosthodontics, orthodontics and endodontics

https://icedentalimplants.co.uk/ (opens in new tab)

After this apprenticeship

  • On completion of the apprenticeship there may be a permanent position

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC2000029799.

Apply now

Closes in 31 days (Friday 5 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.