Apprentice Digital Support Technician

SEVERNSOFT LTD

Bristol (BS20 7AW)

Closes in 24 days (Friday 29 May 2026 at 11:59pm)

Posted on 5 May 2026

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Summary

Essential Computing provides email and collaboration solutions to businesses across Europe. We are hiring an Apprentice Digital Support Analyst to join our expert team, offering the chance to learn industry-leading technology with a company that has shaped the field for 30 years.

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

Salary review after 6 months

Training course
Digital support technician (level 3)
Hours
Monday to Friday 9 am – 5:30 pm one hour for lunch.

37 hours 30 minutes a week

Start date

Wednesday 1 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • You will be working in our Portishead Office.
  • Alongside your formal apprenticeship training, you will be a valuable member of our small team logging Support Calls.
  • Then, working with our experienced analysts, troubleshooting problems to ensure we keep our customers happy.
  • You will be learning about the software we support and the underlying Microsoft Infrastructure.
  • We are a tight-knit team of 20 people. This is an ideal environment for someone who likes to roll up their sleeves and get stuck into whatever needs doing. We value autonomy, initiative, and a "team-first" attitude.

Where you'll work

42 Martingale Way
Portishead
Bristol
BS20 7AW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF BRISTOL COLLEGE

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

  • Digital Support Technician Level 3.
  • Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.
  • City of Bristol College.
  • Off-site in its entirety.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Willingness to Learn
  • Reliable and Punctual

Other requirements

  • Candidates will be required to undergo a Basic DBS check.
  • Candidates must be British citizens.
  • An electronic identity check and an adverse financial check will be carried out.

About this employer

Our focus is on looking after our customers, supporting one another, and enjoying the process every day. As a smaller company, there is a genuine opportunity to make a visible impact here. We take recruitment seriously because we’ve learned that "the right fit" is the most important factor for both your success and ours.

Company benefits

After 6 months membership of the company bonus scheme

After this apprenticeship

  • Gain a solid foundation in IT support, including hardware setup, troubleshooting, and use of systems such as Microsoft 365.
  • We would hope that the successful candidate would continue their career with Essential. Most employees stay with Essential for several years.

Ask a question

The contact for this apprenticeship is:

CITY OF BRISTOL COLLEGE

Business Partnership Onboarding Team

apprentice@cityofbristol.ac.uk

01173125250

The reference code for this apprenticeship is VAC2000029796.

Apply now

Closes in 24 days (Friday 29 May 2026 at 11:59pm)