Credit Control Apprentice
BBK PARTNERSHIP
HERTS (EN5 5TZ)
Closes in 16 days (Friday 22 May 2026 at 11:59pm)
Posted on 5 May 2026
Contents
Summary
This is a chance to get involved with an ever-growing professional company, to get involved in credit control in a way that allows a good work/life balance whilst still developing you for a potential permanent role. Unless seeing clients face to face, dress attire is smart/casual and there is great camaraderie within the team.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Credit controller and collector (level 2)
- Hours
-
Monday-Friday, 9.30am-5.30pm.
35 hours a week
- Start date
-
Monday 1 June 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
1. Monitor and manage customer accounts to ensure payments are received on time.
2. Chase overdue invoices via phone, email, and written communication.
3. Assess and set credit limits for new and existing customers.
4. Perform credit checks and evaluate financial risk.
5. Reconcile customer accounts and resolve any payment discrepancies.
6. Maintain accurate records of communications and transactions.
7. Prepare regular reports on debtor balances and aged debt.
8. Negotiate payment plans when necessary.
Where you'll work
1 BEAUCHAMP COURT
10 VICTORS WAY
BARNET
HERTS
EN5 5TZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
Credit controller and collector (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
- Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
- Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
- Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
- Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
- Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
- Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.
Training schedule
On the job training is delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
More training information
Internal systems training will be provided by the employer.
Requirements
Essential qualifications
GCSE in:
- English (grade Minimum Grade C or 4)
- Maths (grade Minimum Grade C or 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Confident to call customers
About this employer
Established in 1987, BBK Partnership embarked on a mission to offer the finest in accountancy, taxation, auditing, and business recovery services. Over three decades later, we continue to stand by this commitment, fueled by the same passion and driven by the principles that have been the bedrock of our practice since its inception.
After this apprenticeship
Potential for a full-time role within the company, ultimately could lead department.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Paul Cotton
paul.cotton@seetec.co.uk
The reference code for this apprenticeship is VAC2000029789.
Apply now
Closes in 16 days (Friday 22 May 2026 at 11:59pm)