Customer Service Apprentice

Workwell Outsourcing

Camberley (GU15 3YL)

Closes in 12 days (Friday 15 May 2026)

Posted on 1 May 2026

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Summary

Workwell Outsourcing supports recruitment businesses with high‑quality back‑office services. We are recruiting a Customer Service Apprentice to join our growing team, completing a level 3 apprenticeship while gaining hands‑on experience and structured training to build a career in customer service.

Wage

£19,000 a year

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Training course
Customer service specialist (level 3)
Hours
Monday to Friday - 37.5 hours per week. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will work as part of our Customer Services team, supporting internal and external customers and contributing to a positive, professional service experience.
 
Key responsibilities include:

  • Acting as a first point of contact for customer enquiries via email, phone and digital channels
  • Providing timely, accurate and professional responses to customer queries
  • Escalating complex or technical issues to appropriate colleagues when required
  • Conducting customer surveys and reporting feedback to management
  • Maintaining accurate customer records within internal systems
  • Supporting service delivery in line with agreed processes and service standards
  • Working collaboratively with colleagues across Workwell Outsourcing
  • Identifying opportunities to improve customer experience and service efficiency
  • Developing knowledge of Workwell’s services and customer needs

As you progress through the apprenticeship, you will take on increasing responsibility and develop confidence in handling more complex customer interactions.

Where you'll work

Arena Building B Watchmoor Park Riverside Way
Camberley
GU15 3YL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills

About this employer

At Workwell Outsourcing, we support Recruitment businesses by delivering exceptional back-office support

After this apprenticeship

You'll be level 3 qualifed in Customer Service.

Ask a question

The contact for this apprenticeship is:

Workwell Outsourcing

Rochelle Romeril

rochelle.romeril@workwellsolutions.com

The reference code for this apprenticeship is VAC2000029620.

Apply now

Closes in 12 days (Friday 15 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.