Digital Support Technician Apprentice
EURO DIGITAL SYSTEMS LTD
MANCHESTER (M17 1SG)
Closes in 31 days (Tuesday 2 June 2026)
Posted on 1 May 2026
Contents
Summary
Kick-start your career in tech with Euro Digital as a Digital Support Technician Apprentice, where you’ll gain hands-on experience supporting users, resolving technical issues, and maintaining digital systems in a fast-paced environment while working towards a recognised qualification.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Digital support technician (level 3)
- Hours
-
Monday - Friday 8:30am - 5:30pm
40 hours a week
- Start date
-
Thursday 2 July 2026
- Duration
-
1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Set up and configure new printers/photocopiers
- Refurb used printers/photocopiers for re-sale
- Update firmware and install client data into the devices pre installation
- Run checks and diagnostics on newly set up and refurbished devices
- Assist on installs when required
- Work from a scheduled database to ensure that all devices are set up and completed on time
Where you'll work
ENTERPRIZE HOUSE
GUINNESS ROAD
TRAFFORD PARK
MANCHESTER
M17 1SG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
Digital Support Technician Level 3.
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
Other requirements
Driving licence would be an advantage, but not essential.
About this employer
We have a proven track record within the B2B marketplace and the education sector and we are focused on rising to meet and exceed new challenges, to improve our services. We constantly monitor and review our operations to highlight any areas for potential improvement which in-turn helps to make our customer’s experiences better.
After this apprenticeship
The successful candidate may be chosen to have a full-time role after completing their apprenticeship.
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC2000029619.
Apply now
Closes in 31 days (Tuesday 2 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.