Customer Service Apprentice

Woodcock Abbott & Jones

BURY (BL9 7BR)

Closes in 23 days (Friday 29 May 2026)

Posted on 5 May 2026

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Summary

Immediate start for an enthusiastic apprentice to join our team. We are looking for a motivated and detail-oriented individual to join our small, supportive team as a Customer Service/Insurance Account Handler. This is an ideal opportunity for someone looking to begin their career in a professional and friendly environment.

Wage

£16,380 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9.00am - 5.00pm

35 hours a week

Start date

Monday 8 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Handle incoming and outgoing communications – including emails, calls, and post – ensuring timely and appropriate responses
  • Maintain up-to-date records and filing systems
  • Arrange, sell and administer general insurance policies over the telephone and face to face in the office
  • Support the insurance agents and account executives in the office by preparing customer files, issuing letters and reports to policyholders, liaising with regional underwriters
  • Proactive management of overdue accounts
  • Communicate with clients to provide updates and request any outstanding documentation
  • Demonstrate a professional and polite telephone manner at all times
  • Confident use of Microsoft Office, including Outlook, Word, Excel, and PowerPoint
  • Strong written and verbal communication skills
  • Well-organised, with the ability to prioritise tasks and manage a varied workload effectively
  • Comfortable dealing with colleagues and clients in a professional and confident manner
  • Ensure all data is processed and stored in line with relevant legislation, with full regard for security and confidentiality
  • Accurately input and update internal data systems as required
  • Process documentation quickly and accurately to support team operations
  • Receive and manage client files, uploading key information to online portals (full training will be provided)
  • Full comprehensive in house training on insurance policies provided

Where you'll work

MUTUAL HOUSE
WATERFOLD PARK
BURY
BL9 7BR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner L2 Standard

This qualification requires college attendance once per month.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above or equivalent)
  • Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Woodcock, Abbott & Jones are appointed representatives of NFU Mutual based in Bury.

Providing all types of general insurance, financial services and risk management services to business and individuals in the UK. Our mission is to deliver high quality insurance products with high levels of service.

Company benefits

  • Free on site parking
  • Health cash plan provided
  • NEST pension provided

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC2000029224.

Apply now

Closes in 23 days (Friday 29 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.