Service Advisor Apprentice
Haynes Bros. Ltd.
Maidstone (ME14 5DQ)
Closes in 9 days (Friday 8 May 2026)
Posted on 29 April 2026
Contents
Summary
A Service Advisor Apprentice supports the aftersales team by learning customer service, workshop coordination and daily admin. You’ll greet customers, book MOTs and repairs, liaise with technicians, prepare paperwork and invoices, update records and develop the skills needed to manage service enquiries confidently.
- Wage
-
£18,720 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, with Saturday mornings on a rota basis.
45 hours a week
- Start date
-
Monday 1 June 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What You Will Be Doing:
- Greeting customers and helping them with service enquiries
- Booking vehicles in for MOTs, servicing, and repairs
- Learning how to communicate with technicians and keep customers updated
- Helping prepare paperwork, job cards, and invoices
- Using dealership systems to update records and manage bookings
- Supporting the team with day-to-day admin tasks
Where you'll work
23 Ashford Road
Maidstone
ME14 5DQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CALEX UK LTD
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
20% of time will be allocated to training and apprenticeship work.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this employer
Haynes Bros. Ltd. is a long-established and respected name in the motor industry, with a proud heritage dating back to 1790. Based in the South East of England, we are a trusted dealer for a range of automotive brands and have built our reputation on delivering exceptional customer service, quality workmanship, and strong community values. We offer a professional and supportive working environment, with a strong focus on training, development, and career progression. Our experienced team is passionate about the automotive industry, and we are committed to helping the next generation of technicians build successful and rewarding careers. Joining Haynes Bros. Ltd. means becoming part of a company that values people, quality, and excellence in everything we do.
After this apprenticeship
This is a fantastic opportunity to start your career in automotive aftersales and gain valuable experience in a professional dealership setting.
Ask a question
The contact for this apprenticeship is:
CALEX UK LTD
The reference code for this apprenticeship is VAC2000029164.
Apply now
Closes in 9 days (Friday 8 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.