Housing and Property Management Apprentice

GROUND SOLUTIONS UK LTD

SWADLINCOTE (DE11 0WT)

Closes in 30 days (Friday 29 May 2026 at 11:59pm)

Posted on 29 April 2026

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Summary

Ground Solutions UK Ltd is a thriving Property Managing Agent looking for a forward thinking and proactive individual to join our Property Management Team. This is a great entry level role with genuine opportunities to learn from an experienced, vibrant team with internal training and support alongside the course in this customer focussed role.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Housing and property management (level 3)
Hours
Monday to Friday 08.30 to 17.00

37 hours 30 minutes a week

Start date

Monday 29 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • You will deal with telephone calls and emails from customers, contractors, etc.
  • Create accurate and updated electronic records including MS Office and Excel
  • Prepare, print, and collate information for customers
  • Liaise with contractors and arrange planned and emergency maintenance works
  • Investigate issues raised by customers and report findings.
  • Carry out site inspections

Where you'll work

UNIT A5
OPTIMUM BUSINESS PARK
OPTIMUM ROAD
SWADLINCOTE
DE11 0WT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE APPRENTICE ACADEMY LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

  • Housing and Property Management Level 3
  • This is 100% online learning in a real-time classroom environment, provided by The Apprentice Academy based in Manchester, this typically is for one day per week
  • Expected start date for the course is September, giving you the chance to settle into your new role within the office beforehand and a head start on the learning ahead
  • You will work from our Derbyshire Head Office and complete your online learning within a learning space in the office

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Working as part of a team you must be an effective communicator, a positive and friendly person, and have the ability to get on with others. It is a highly customer focused role, you must therefore have a good phone manner, be professional and be confident to deal with a range of queries and complaints to turn them around as promptly as possible.

About this employer

Ground Solutions UK Ltd is a growing and vibrant company consisting of friendly and approachable teams including accounts, property managers, a grounds maintenance division and cleaners. We are Property Managing Agents managing mainly residential blocks of apartments/houses, areas of open space and some commercial developments. Our ethos is to deliver a first-class customer service and to ensure properties are maintained to a standard we would be happy to live in ourselves.

http://www.groundsolutionsuk.com (opens in new tab)

After this apprenticeship

  • On successful completion of Housing and Property Management Level 3, you may choose to work towards Level 4
  • Other nationally accredited qualifications in the industry such as those provided by The Institute of Residential Property Management (IRPM) will be encouraged and supported

Ask a question

The contact for this apprenticeship is:

GROUND SOLUTIONS UK LTD

Lucy Jones

lucy.jones@groundsolutionsuk.com

The reference code for this apprenticeship is VAC2000029149.

Apply now

Closes in 30 days (Friday 29 May 2026 at 11:59pm)