Apprentice Member Services Officer
LONDON PLUS CREDIT UNION LTD
London (SW6 7EN)
Closes in 9 days (Monday 15 June 2026 at 11:59pm)
Posted on 4 June 2026
Contents
Summary
London Plus Credit Union provides flexible financial products including savings and loans. We exist for the benefit of our members, providing good value, ethical financial services for members of the communities we serve. We are seeking an Apprentice Member Services Officer to enable us to deliver ambitious growth plans.
- Wage
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£15,600 a year
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 9.00am to 5.00pm, plus one late night (9.00am to 6.30pm).
37 hours 30 minutes a week
- Start date
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Tuesday 30 June 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Study for a qualification and undertake work experience/duties to develop skills in administration and customer service
As an apprentice, you will receive training and support to enable you to:
- Provide an effective and customer focussed member service
- Manage cash, keep detailed and accurate records and undertake reconciliation in accordance with credit union processes and procedures
- Update and maintain database and other records
Membership services:
- Promote the benefits of all credit union products and services to existing and potential members
- Conduct loan interviews, ensuring repayment methods are in place and that potential delinquency is referred to the General Manager for early intervention
- Sign up new members, process applications and update member records
- Provide information to members and potential new members; deal with general queries and assist with the completion of application forms
Compliance and audit:
- Monitor transactions and applications for fraud detection and prevention
- Maintain accurate records through established systems and controls
- Ensure all documentation is kept confidential as working in a shared
Office administration:
- Assist with the organisation of the AGM, any SGM or other meetings/events
- Undertake general administration and clerical duties; keeping the office clean and tidy
General:
- Develop and maintain existing relationships with key partners and funders
- Identify business development opportunities consistent with our aims and operating environment
- Ensure all health and safety requirements are met; report any incidents or accidents immediately or anything considered unsafe
- Ensure that own work supports the credit union in delivering a high-quality professional standard of service
- Work effectively with others and make a positive contribution to the work of the organisation
- Generally, support the Chief Executive, managers and team members in the running of the Credit Union; undertake research, projects and other duties as required
Where you'll work
20 Dawes Road
London
SW6 7EN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DYNAMIC TRAINING UK LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Our delivery model is remote and includes:
- Monthly, online, interactive classroom sessions (face to face on Microsoft Teams)
- A dedicated Skills & Development Coach throughout the programme
- 12-weekly reviews with trainer and mentor/supervisor
- Initial assessment of prior learning, English, maths and Additional Learning Needs
- Functional Skills Support (as required)
- Additional Learning Support (as required)
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
About this employer
We are a rapid growing credit union with a strong professional reputation within the sector. We launched our services in 2008 in the heart of Fulham. We now operate across five London boroughs, have over 4000 members and partner with a number of housing associations and other organisations. We aim to deliver competitive and affordable products to our members and adapt what we do to meet the needs of the communities that we operate in. Our organisation has four key strategic objectives: Build a strong and balanced business Develop our products and services Benefit our community Ensure professional operations Our organisation values are: Our members are our focus - Our aim is to provide an excellent service to our members - We make it easy for people to become members and manage their accounts - We always look for ways to involve members in improving how we do things We’re ambitious for people in our communities - We’re here to make a positive impact in the community - We want to help people improve their financial situation - We play our part in helping to create a strong community We’re friendly and approachable - We care about our members and people in our community - We always behave in a friendly and welcoming way - We treat everyone we meet as an individual, regardless of their circumstances or background You can trust us - We work and behave in a fair and ethical way - We’re open and honest with our members and partners - Our members’ money is safe with us We aim for excellence - We work hard to achieve the highest standards in everything we do - We invest in recruiting, training and developing highly competent people - We run our business in a professional and efficient way
Company benefits
- Generous pension provision
- 23 days holiday plus Bank Holidays
- Training and development opportunities
After this apprenticeship
This apprenticeship could lead to full-time employment position.
Ask a question
The contact for this apprenticeship is:
DYNAMIC TRAINING UK LIMITED
Cheryl Gale
Cheryl.gale@londonpluscu.co.uk
The reference code for this apprenticeship is VAC2000029081.
Apply now
Closes in 9 days (Monday 15 June 2026 at 11:59pm)