Application Support Lead Apprentice (L4) - Amey
AMEY SERVICES LIMITED
London (SW1A 2HB)
Closes in 28 days (Friday 29 May 2026 at 11:59pm)
Posted on 1 May 2026
Contents
Summary
We have a fantastic opportunity for a permanent IT Analyst Apprentice join one of Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London.
- Wage
-
£24,548 a year
- Training course
- Applications support lead (level 4)
- Hours
-
Monday - Friday, working hours TBC
37 hours 30 minutes a week
- Start date
-
Monday 15 June 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Whether you’re looking to grow your skills through a graduate programme, apprenticeship, or placement, we embrace difference and believe everyone deserves the chance to fulfil their potential. Develop, get training, earn a salary, and make an impact whilst doing work that matters. Join us on one of our early career’s programmes, and you can be part of the teams working on complex projects that are making a difference. Want to build an extraordinary career? Take a look below.
Working as part of a dedicated on-site team you will provide system administration and 1st line support for a complex physical network within Microsoft environment.
Purpose of the Role:
As an Apprentice IT Analyst, you will provide first-line IT support and assist with maintaining systems and services. You’ll gain hands-on experience in troubleshooting, system administration, and supporting IT projects while learning from experienced professionals.
As you progress through the apprenticeship program, you will work toward achieving key responsibilities:
Key Responsibilities:
- Provide technical support: Act as the first point of contact for IT queries via phone, email, or support portal
- Assist with system administration: Help manage user accounts, O365 mailboxes, and Active Directory tasks
- Support IT services and tools: Monitor systems, troubleshoot issues, and maintain applications such as CAFM
- Contribute to projects and improvements: Participate in IT initiatives, documentation, and knowledge-sharing activities
As part of your Apprenticeship, you will be enrolled onto an Application Support Lead Apprenticeship Level 4 qualification which normally runs for 15-months plus EPA. You will be fully supported by our partnered college to achieve this qualification by attending online sessions per week, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
We want to hear from you if you have:
- Minimum 2 GCSE’s maths and English are required
- The role is particularly suited to those who have already completed a Level 3 apprenticeship, such as Digital Support Technician or IT Support Technician, or have relevant experience in IT support or customer service roles. However, this is not mandatory
- Available to join the programme ASAP
- High level of motivation and initiative; self-starter
- Please note DV clearance check will be required if you are successful in your application
Where you'll work
Whitehall,
London
SW1A 2HB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Applications support lead (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
- implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
- assess the impact on user experience and domain context on the data analysis activity
- communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
- take a ‘customer focused’ approach to service delivery, underpinned by active listening
- adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
- collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
- select and apply the most appropriate data tools to deliver application support outcomes
- use manual or automated test tools
- adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
- apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
- use formal and informal techniques that will demonstrate software and systems are fit for purpose
- use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
- communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
- use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
- implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
- assess the impact on user experience and domain context on the data analysis activity
- communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
- take a ‘customer focused’ approach to service delivery, underpinned by active listening
- adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
- collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
- select and apply the most appropriate data tools to deliver application support outcomes
- use manual or automated test tools
- adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
- apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
- use formal and informal techniques that will demonstrate software and systems are fit for purpose
- use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
- communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
Training schedule
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 4 Application Support Lead standard.
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Desirable qualifications
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
It is a requirement to have five GCSE 9-4/A*-C grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
You must also meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
About this employer
We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.
Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.
We combine exceptional expertise in Consulting & Design, Advisory & Analytics, Transport Infrastructure and Complex Facilities to design, manage, and maintain clients’ assets throughout their lifetime.
Our leading data and analytics capability enable us to create transformative solutions that strengthen resilience and drive sustainable improvements.
We embrace difference and support individuals to work in ways that work best for them.
We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.
To find out more take a look at our website.
Join us on OUR Apprenticeship programme and we will invest in you to become the best version of yourself.
- Career Development – we will provide you with a clear career path by tailoring a program that’s unique to you.
- Support Network – you will be partnered with a dedicated buddy and mentor, as well as a community of peers who share your level, building a strong network that will support you forward every step of the way.
- Pension – a generous pension scheme to which we will contribute
- Holidays – minimum 24 days holiday, bank holidays and the option to buy additional days.
- Social Value – you will get two Social Impact Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives and, where eligible, participate in the Duke of Edinburgh Gold Award.
- Choices - our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.
Save with Amey - our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers.
After this apprenticeship
This is a permanent position. The successful candidate at completion of the apprenticeship will have gained a Level 4 qualification as an Application Support Lead.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC2000029026.
Apply now
Closes in 28 days (Friday 29 May 2026 at 11:59pm)