Business Administration Level 3 Apprentice
EPPH LTD
Durham (DH7 8ER)
Closes in 19 days (Wednesday 20 May 2026)
Posted on 29 April 2026
Contents
Summary
Working as part of a team, to help support the day-to-day operations, maintenance, and administration of facilities services within the FM Department.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
09:00 - 17:00, working days TBC.
37 hours a week
- Start date
-
Monday 1 June 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Log incoming job requests from clients
- Creating jobs/quotes on CAFM systems
- Liaising with engineers, contractors & clients
- Ensuring compliance with health and safety standards
- Maintaining accurate records and documentation
- Ensure minor maintenance issues are identified and escalated appropriately
- Manage filing systems, purchase orders, and general administrative tasks for the FM team
- Provide clear updates on the progress of maintenance tasks and service requests
- Support internal communication around building access, planned works, or operational changes
- Assist with raising purchase orders and tracking FM-related spending
- Support contractor onboarding, permit-to-work processes, and site inductions
Where you'll work
Unit 12, City West Business Park
St. Johns Road, Meadowfield Industrial Estate
Durham
DH7 8ER
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Facilities Services Operative Level 2.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Patience
About this employer
EPPH Limited is Mechanical and Electrical contracting business, with a strong commitment to excellence, safety, and professional development. Operating across a diverse portfolio of sites.
EPPH provides comprehensive FM services — including maintenance, compliance, and operational support — to ensure that buildings remain safe, functional, and fit for purpose across various contracts.
As an employer, EPPH values teamwork, innovation, and continuous improvement.
The company supports apprentices by offering structured learning paths, on-the-job training, and mentorship from experienced FM professionals.
Apprentices are given meaningful responsibilities and real exposure to contractors, compliance tasks, and administrative operations, helping them develop into confident, skilled facilities management coordinators.
After this apprenticeship
Service & Maintenance Coordinator.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
The reference code for this apprenticeship is VAC2000028952.
Apply now
Closes in 19 days (Wednesday 20 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.