IT Support Apprentice

CHEAM SCHOOL EDUCATIONAL TRUST

BERKSHIRE (RG19 8LD)

Closes in 30 days (Saturday 30 May 2026 at 11:59pm)

Posted on 29 April 2026

Print

Contents

Summary

We are seeking an Apprentice IT Technician to join a small IT team. You would be trained to carry work on Audio Visual equipment, including classroom projection and audio, meeting rooms and our mixed use theatre/chapel. You would learn how to undertake First Line IT Support tasks. This is a varied role with scope for professional development.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Term time when the school is in session, the working hours would be Monday to Friday 7.45am to 4pm and Saturday 7.45am to 10am. During school holidays, the working hours would be 8.30am to 4pm Monday to Friday.

40 hours a week

Start date

Monday 1 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

First Line IT Support:

  • Serving as the first point of contact for pupils and staff within the school
  • Repairing, installing, configuring, and maintaining software and hardware
  • Diagnosing and troubleshooting IT issues
  • IT maintenance of hardware on site
  • Reprographics support
  • Manage IT helpdesk
  • Monitor key systems, including network and cyber security
  • Escalate issues to Senior IT Systems Administrator or Director of Digital Learning as appropriate

Audio Visual Support:

  • Prepare for assemblies, lectures, theatre productions and other events in our main chapel hall
  • Use mobile screen to prepare for meetings in different rooms
  • Ensure classroom Audio Visual equipment (projectors, speakers, wireless projection) is maintained and functioning properly
  • And to undertake other reasonable duties from time to time as the School may reasonably require

Where you'll work

CHEAM SCHOOL
HEADLEY
NEWBURY
BERKSHIRE
RG19 8LD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • The apprentice will work towards the Level 3 Information Communications Technician Standard
  • This will be a mix of training in the work place, 1-1 training and review meetings and in person group training

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Patience

Other requirements

This is a full time role working all year round. During term time when the school is in session, the working hours would be Monday to Friday 7.45am to 4pm and Saturday 7.45am to 10am. If there are events taking place beyond working hours, AV Support would be required but time off in lieu would be offered. One day a week you would be able to finish at noon. During school holidays, the working hours would be 8.30am to 4pm Monday to Friday. An enhanced DBS check would need to be undertaken prior to starting the role.

About this employer

Cheam is situated in a stunning rural location ten minutes from Newbury and fifteen minutes from Basingstoke, just off the A339. It is surrounded by smaller towns and villages from which it draws many of its pupils. Cheam was founded in 1645 and is one of the oldest prep schools in the world. It is an IAPS boarding and day school with some 375 pupils, boys, and girls. Cheam prides itself on its excellent all-round record academically, musically, artistically and on the sports field. The facilities are outstanding. On completing their life at Cheam, children move on to the top Public Schools in England, including Eton, Wellington, Marlborough, Radley, Harrow, Winchester, Bradfield and St. Mary’s Calne. The school is non-selective yet achieves consistently high standards academically through an inspirational and dedicated team of teachers, throughout the Pre-Prep and Prep schools.

https://www.cheamschool.com/ (opens in new tab)

After this apprenticeship

  • On going training and personal development are encouraged and supported

Ask a question

The contact for this apprenticeship is:

WEST BERKSHIRE TRAINING CONSORTIUM

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

The reference code for this apprenticeship is VAC2000028943.

Apply now

Closes in 30 days (Saturday 30 May 2026 at 11:59pm)