IT Support Technician Apprentice

PEOPLES PLACE COMMUNITY PARTNERSHIPS C.I.C.

Liverpool (L8 7BL)

Closes in 26 days (Monday 25 May 2026 at 11:59pm)

Posted on 29 April 2026

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Summary

A fantastic opportunity has a risen to join a dedicated IT team of friendly & hardworking professionals as IT Support Technician apprentice.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Potential performance bonuses, working hours and salary increase as reward for hard work.

Training course
Information communications technician (level 3)
Hours
Monday- Friday 9am- 3pm

30 hours a week

Start date

Thursday 4 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an IT Apprentice, you will play a key role in supporting the organisation’s technology needs, providing first-line technical support, and assisting with IT projects. You will work closely with experienced colleagues who will support your learning and development throughout the programme.

Your focus will be on building on these initiatives for Peoples Place Community Partnership (PPCP) in Toxteth, Liverpool as well x2 other sites within the city support PPCP’s friendly educational client with their IT Support plus a fortnightly trip to a site in Huddersfield and monthly team meetings in London. All expenses covered!

The duties we see the candidate taking on over the first 13 months includes the following:

  • Provide support and high-level customer service to staff in a remote capacity, responding to IT queries via phone, email, and ticketing systems, owning tickets through to resolution
  • Troubleshoot and resolve hardware, software, and network issues
  • Fix, set up and configure IT equipment such as laptops, PC build, printers and hardware devices
  • Assist with user account management (password resets, permissions, and access requests)
  • Help maintain IT documentation, asset registers, and system records
  • Support the rollout of new technologies, software updates, and security patches – Microsoft 365, CCTV, PC Break Fix
  • Work with the IT team to ensure systems and data remain secure and compliant
  • Escalate more complex issues to senior team members when necessary
  • While most work will be carried out in the Toxteth office location, employees should be prepared to undertake site-based work in 2 locations in Liverpool, Huddersfield fortnightly and London monthly

What we desire in our future apprentice:

  • A keen interest in IT and technology
  • Good problem-solving and analytical skills
  • Willingness to learn and take on new challenges
  • Ability to work as part of a team and follow instructions
  • Basic knowledge of computers, Microsoft Office, or Windows systems (desirable)
  • You should be comfortable learning on your own and asking for help when necessary to ensure tasks are completed accurately and effectively

Where you'll work

Parliament Business Centre
Upper Parliament Street
Liverpool
L8 7BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JBC SKILLS TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

  • Network Fundamentals
  • Mobility and Operating Systems
  • Cloud Fundamentals
  • IT Business Principles

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

More training information

  • We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small
  • Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer. Learning the skills you need to be successful in the role and complete the apprenticeship

You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade A - C (4 or above))
  • Maths (grade Grade A - C (4 or above))

Desirable qualifications

GCSE in:

IT (grade Grade A - C (4 or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Capable or strategic thinking
  • Driven/Passionate
  • Mature approach to work
  • Professional
  • Friendly and personable
  • Willingness to listen
  • Participation in discussions
  • A genuine interest IT
  • Interest in Tech Industry
  • Ability to work under pressure
  • Able to work independently

Other requirements

While most work will be carried out in the Toxteth office location, employees should be prepared to undertake site-based work in 2 locations in Liverpool, Huddersfield fortnightly and London monthly. All expenses covered!

About this employer

Complete IT Solutions for Stronger Communities!

Voluntary and community organisations operate under constant pressure: tight budgets, lean teams, and increasing digital demands. At Peoples Place Community Partnerships (PPCP), we understand these challenges because we work alongside community organisations every day. That’s why we deliver a comprehensive suite of reliable, cost‑effective IT and technology services designed to strengthen your organisation, reduce overheads, and keep your operations running smoothly.

With PPCP, you get enterprise‑level support without the enterprise‑level price tag, so you can stay focused on what matters most: supporting people and delivering meaningful community impact.

https://ppcp.org.uk (opens in new tab)

After this apprenticeship

A full-time role is on offer for the successful apprentice. We want to see you take a step up and confidently lead our marketing initiatives on a permanent basis.

Ask a question

The contact for this apprenticeship is:

JBC SKILLS TRAINING LIMITED

The reference code for this apprenticeship is VAC2000028913.

Apply now

Closes in 26 days (Monday 25 May 2026 at 11:59pm)